Jack Blackey

Jack Blackey currently serves as the Technology Support Officer at Your Library, where he plays a pivotal role in enhancing digital literacy across the Knox region. In this position, Jack leverages his extensive customer service background and technical expertise to assist patrons of all ages in navigating the digital landscape. His responsibilities include delivering engaging presentations, conducting outreach programs, and providing personalized one-on-one support to help residents confidently utilize various digital devices and platforms. Jack’s passion for promoting digital inclusion is evident in his proactive approach to community engagement, ensuring that technology becomes accessible and beneficial for everyone.

With over eight years of experience in customer service and a Bachelor of Communication with a major in Advertising from Deakin University, Jack brings a unique blend of communication skills and technical know-how to his role. His proficiency in video editing, live streaming, and social media management allows him to develop innovative outreach initiatives that resonate with diverse audiences. Jack’s expertise with tools like Adobe Premiere Pro and his experience in live video streaming enable him to create compelling digital content, further supporting the library’s mission to foster digital literacy.

Beyond his technical skills, Jack’s tenacious work ethic and teamwork-oriented mindset make him a valuable asset to the library’s community programs. Whether hosting workshops, managing social media campaigns, or providing personalized tech support, Jack is dedicated to empowering residents with the skills they need to thrive in a digital world. His friendly demeanor and genuine passion for technology make him not only a skilled support officer but also a trusted community advocate for digital inclusion.