Iris Wilbrink
Service Designer at City of Amsterdam | Utrecht, Utrecht, Netherlands
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Iris Wilbrink is momenteel werkzaam als Service Designer bij de Gemeente Amsterdam, waar ze zich richt op het verbeteren van de dienstverlening voor burgers en ondernemers. In haar rol speelt Iris een essentiële rol in het analyseren en optimaliseren van klantreizen, waarbij ze alle contactmomenten tussen de gemeente en haar inwoners in kaart brengt. Door haar expertise in user experience, usability en UX-onderzoek weet ze complexe processen te structureren en te vertalen naar praktische, gebruiksvriendelijke oplossingen. Haar aanpak is gericht op het creëren van positieve klantreizen die leiden tot tevreden burgers en gemotiveerde medewerkers, wat bijdraagt aan de strategische doelstellingen van de gemeente.
Met haar achtergrond als multidisciplinair ontwerper van digitale producten en diensten, brengt Iris een breed scala aan vaardigheden mee, waaronder concept development, strategisch denken en creative branding. Ze ontwikkelt en vertaalt de productvisie naar concrete, hapbare werkpakketten, waardoor strategische doelen effectief worden gerealiseerd. Haar ervaring met web design en storytelling stelt haar in staat om complexe ideeën op een toegankelijke en aansprekende manier over te brengen, zowel intern als extern. Iris is gepassioneerd over het gebruik van design thinking en innovatieve methoden om de dienstverlening te verbeteren en de digitale transformatie binnen de gemeente te ondersteunen. Haar werk draagt bij aan een meer efficiënte, klantgerichte overheid die inspeelt op de behoeften van haar inwoners en ondernemers.
Service Designer at City of Amsterdam in December 2023 to Present
Klantreismanager *CX expert *Service Designer at UWV in August 2024 to Present
Product Owner at evoyo in July 2023 to October 2023
Freelance Product Owner / Service Designer / CX Consultant at Factor 10 in November 2022 to October 2023
Product Owner & UX / Service designer - Team T3D / 3D Map application at City of Amsterdam in June 2021 to December 2022
UX / Service designer (& Proxy PO) - Team Dataportal & 2D Map application at City of Amsterdam in May 2019 to August 2021
UX / UI designer - Loopbaanportaal zorg at Trivento in September 2019 to February 2020
UX / Service designer - Mijn energie dashboard (Freelance) at Powerpeers in September 2016 to June 2019
UX / UI Designer - Online design & styleguide Gemeente Amsterdam (Freelance) at Gemeente Amsterdam in December 2016 to July 2017
UX / UI designer en concept online meidenmagazine at Sanoma in April 2016 to February 2017
UX / UI designer at IXP Investments-X-Posed in January 2016 to April 2016
Service designer (Lead UX) at Philips Innovation in June 2015 to December 2015
Service designer (UX) @ Wegener Innovationlab at Wegener in January 2014 to December 2014
User Interface Designer (Freelance) at KPN - Hi in December 2012 to January 2014
Creative Director, eigenaar / aandeelhouder at Xlab in October 2006 to April 2011
Ontwerper at Factor 10 in May 2000 to October 2006
Grafisch Ontwerper at Eden design & communication in January 2001 to January 2001
Web Designer at Media@vantage in January 1999 to January 2001
Ontwerper, medewerker communicatie at Dutchlabel (Juffermans & van der Kroon) in February 1998 to July 1999
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HKU (Hogeschool voor de Kunsten Utrecht), HBO | BA, October 1999 to October 2026
Inholland University of Applied Sciences, HEO | BA, October 1994 to October 1998
Thorbecke Scholengemeenschap
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Stakeholder Management
Interaction Design
Product owner
Concept Development
Strategie
User Experience
Web Design
UX-onderzoek
Productontwerp
Scrum
Productmanagement
User Experience Design (UED)
Graphic Design
Art Direction
Social Media
Typography
User Interface Design
User Experience Design
Usability
Experience Design
Online Marketing
User-centered Design
Corporate Identity
Information Architecture
Rapid Prototyping
Creative Branding
Business Development
Usability Design
Entrepreneurship
Logo Design
WordPress
Design Thinking
Storytelling
Dutch
English
Creative Direction
Marketing Communications
New Media
Visual Design
Service Design
Mobile Design
Concept Design
Visualization
Interactive Solutions
Co-creation
Innovation
Identity
Contextmapping
Creatieve strategie
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Discover more about City of AmsterdamWhat is Iris Wilbrink email address?
Email Iris Wilbrink at [email protected]. This email is the most updated Iris Wilbrink's email found in 2026.
What is Iris Wilbrink phone number?
Iris Wilbrink phone number is 06-24749333.
How to contact Iris Wilbrink?
To contact Iris Wilbrink send an email to [email protected]. If you want to call Iris Wilbrink try calling on 06-24749333. (updated on June 19, 2025)
What company does Iris Wilbrink work for?
Iris Wilbrink works for City of Amsterdam
What is Iris Wilbrink's role at City of Amsterdam?
Iris Wilbrink is Service Designer
What industry does Iris Wilbrink work in?
Iris Wilbrink works in the Consumer Services industry.
Iris Wilbrink Email Addresses
Iris Wilbrink Phone Numbers
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