Iris Treffers
Research Manager - Customer Insights at CXG | Quimper, Brittany, France
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Iris Treffers currently serves as the Research Manager - Customer Insights at CXG, where she plays a pivotal role in shaping the strategic direction of premium and luxury brand experiences through comprehensive consumer research. Her expertise lies in managing end-to-end qualitative and quantitative studies, ensuring that each project delivers actionable insights that drive brand growth and enhance customer satisfaction. Iris’s analytical mindset and service-oriented approach enable her to deeply understand client needs, translating complex data into clear, impactful recommendations that resonate with target audiences.
At CXG, Iris leads a diverse portfolio of key projects, including brand perception studies, customer journey mapping, and segmentation analyses. Her ability to seamlessly coordinate cross-functional teams and manage stakeholder expectations ensures the delivery of high-quality, timely insights. Her proficiency in project management, combined with her keen understanding of consumer behavior and customer experience, allows her to uncover nuanced customer motivations and preferences, providing brands with a competitive edge in the luxury market.
Based in Brittany and working predominantly from her home office, Iris enjoys immersing herself in local culture while maintaining close communication with international clients. Her multilingual skills, including fluency in Dutch, facilitate effective translation and interpretation of research findings across diverse markets. Passionate about continuous learning, she stays abreast of industry trends and methodologies, always seeking innovative ways to enhance her research capabilities. Iris’s dedication to building meaningful customer relationships and delivering valuable insights makes her an invaluable asset to CXG’s mission of empowering premium brands through customer-centric strategies.
Research Manager - Customer Insights at CXG in May 2022 to Present
Market Research & Customer Insights - Freelance project management and support at Freelance in November 2009 to April 2022
Customer Success Manager at Publitas.com in August 2020 to September 2021
International Project Manager CX Research (B2B customer facing) at ISC-CX in November 2018 to May 2020
Project Manager Netherlands, Belgium, Scandinavia at ISC-CX in April 2018 to May 2020
Project Manager Quantitative Market Research (remote) at Trendbox in October 2009 to December 2016
Project Manager Quantitative Market Research (on-site) at Trendbox in November 2007 to October 2009
Assistant Project Manager Qualitative Research at Signicom in September 2007 to November 2007
Catering supervisor & replacement catering manager at Beurs van Berlage Concert- en Congreszalen in January 2005 to November 2007
Front of House employee & supervisor at Restaurant de Eettuin in January 2004 to January 2007
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University of Amsterdam, Master’s Degree, November 2026
KGL, Arnhem, November 1993 to November 1999
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Market Research
Project Management
Customer Experience
Customer Insight
Consumer Behaviour
Marketing Research
Translation
Client Relations
People Management
Questionnaire Design
Social Research
Consumer Insight
Customer Service
Analytical Skills
Customer Engagement
Customer Retention
Customer Success
Customer Support
Dutch
English
Microsoft Excel
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Discover more about CXGWhat is Iris Treffers email address?
Email Iris Treffers at [email protected]. This email is the most updated Iris Treffers's email found in 2026.
How to contact Iris Treffers?
To contact Iris Treffers send an email to [email protected]. (updated on February 24, 2025)
What company does Iris Treffers work for?
Iris Treffers works for CXG
What is Iris Treffers's role at CXG?
Iris Treffers is Research Manager - Customer Insights
What is Iris Treffers's Phone Number?
Iris Treffers's phone (**) *** *** 354
What industry does Iris Treffers work in?
Iris Treffers works in the Market Research industry.
Iris Treffers Email Addresses
Iris Treffers Phone Numbers
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