Iris Ebert
Product Designer, Automation at Gorgias | New York, New York, United States
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Iris Ebert is a dynamic Product Designer at Gorgias, where she leverages her extensive background in visual design and digital media to revolutionize customer support for e-commerce brands. With a keen focus on integrating automation and AI into customer service solutions, Iris plays a pivotal role in enhancing user experience and driving engagement. Her expertise spans a wide array of competencies, including UX/UI design, user research, and journey mapping, which she employs to create intuitive interfaces that resonate with users.
At Gorgias, Iris is currently spearheading key projects aimed at optimizing the helpdesk experience for over 8,000 businesses, including renowned brands like Timbuk2, Steve Madden, and MVMT. By utilizing advanced wireframing and prototyping techniques, she crafts seamless workflows that not only simplify customer interactions but also transform support into a revenue-generating activity. Her commitment to user-centered design is evident in her thorough approach to persona development and remote usability testing, ensuring that every design decision is backed by real user insights.
Iris's proficiency in tools such as Adobe Creative Suite, Photoshop, and Adobe XD allows her to bring innovative concepts to life, while her skills in branding and videography enhance the visual storytelling aspect of Gorgias’ offerings. As she continues to push the boundaries of digital customer support, Iris Ebert exemplifies the intersection of design, technology, and business strategy, making her an invaluable asset to the Gorgias team and the e-commerce industry at large.
Product Designer, Automation at Gorgias in February 2022 to Present
Senior Product Designer, Conversational AI at Gorgias in October 2024 to Present
Freelance Designer & Photographer at Iris Ebert Design & Photography in August 2018 to May 2022
Product Designer at RecSpot in July 2021 to February 2022
Product Designer at Cortina in March 2021 to February 2022
Digital Design Consultant at Scholastic Book Fairs in February 2021 to June 2021
Web Design & UX Consultant at Sage Digi in May 2020 to February 2021
Communications & Design Consultant at With My Own Two Hands Foundation in January 2020 to May 2020
Communications & Design Consultant at UN-Habitat (United Nations Human Settlements Programme) in January 2019 to January 2020
Emergency Unit Manager of Digital Communication and Design at International Rescue Committee in May 2016 to August 2018
Media and Communication Management Intern, Urban Resilience Hub at UN-Habitat (United Nations Human Settlements Programme) in January 2016 to April 2016
Interactive Production Intern at Crispin Porter Bogusky in June 2015 to August 2015
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University of Colorado Boulder, Bachelor of Science (BS)
Ludwig-Maximilians-Universität München
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User Experience (UX)
Product Design
Figma
Brand Development
Wireframing
Branding & Identity
Digital Media
Video Production
Journalism
Photojournalism
Digital Photography
Graphic Design
Branding
Strategic Communications
Logo Design
Web Design
Design
User Research
Information Architecture
Video Editing
Videography
Product Management
User Interface Design
Research
Usability Testing
User Experience Design (UED)
Interaction Design
Adobe Creative Suite
Microsoft Office
Photoshop
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe Lightroom
Adobe Premiere Pro
Adobe XD
Webflow
Prototyping
invision
Cross-functional Team Leadership
Stakeholder Management
Communication
Spanish
Sketch
Design System Management
DSLR Photography
UX Research
UI Automation
Visual Design
Mockups
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Discover more about GorgiasWhat is Iris Ebert email address?
Email Iris Ebert at [email protected] and [email protected]. This email is the most updated Iris Ebert's email found in 2026.
How to contact Iris Ebert?
To contact Iris Ebert send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Iris Ebert work for?
Iris Ebert works for Gorgias
What is Iris Ebert's role at Gorgias?
Iris Ebert is Product Designer, Automation
What is Iris Ebert's Phone Number?
Iris Ebert's phone (212) ***-*290
What industry does Iris Ebert work in?
Iris Ebert works in the Design industry.
Iris Ebert Email Addresses
Iris Ebert Phone Numbers
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