Ingrid Keusters

Ingrid Keusters currently serves as the Manager of Poliklinische Zorg at IJsselland Ziekenhuis, where she plays a pivotal role in overseeing the organization and delivery of outpatient care services. Her extensive experience in healthcare management, combined with her expertise in organizational development and change management, enables her to lead complex projects that enhance patient-centered care and operational efficiency. Ingrid is responsible for coordinating all clinical, outpatient, and specialized departments, including two external outpatient clinics and the involvement of nurse specialists, ensuring seamless integration across multidisciplinary teams.

Her strategic focus is on optimizing workflows, implementing innovative healthcare solutions, and maintaining the highest standards of patient safety and quality. Ingrid actively engages in internal and external accountability processes, providing transparent reporting on care outcomes and operational performance. Her leadership style emphasizes team building and coaching, fostering a collaborative environment that encourages continuous improvement and professional development among staff.

With a background in project management and business strategy from TIAS School for Business and Society, Ingrid leverages her skills to drive organizational change and develop sustainable healthcare services. Her expertise in ICT and management consulting further supports her efforts to implement digital innovations that streamline outpatient workflows and enhance patient engagement. Ingrid’s commitment to excellence and her ability to navigate the complexities of hospital operations make her a valuable asset to IJsselland Ziekenhuis, ensuring that the outpatient services she manages are both efficient and aligned with the hospital’s mission to deliver safe, effective, and patient-focused care.