Ingo Scheidweiler

Ingo Scheidweiler, as Managing Partner at O'Donovan Consulting AG, brings a wealth of expertise in driving enterprise-scale change initiatives, particularly within the realms of customer care and process optimization. His current role involves leading complex, large-scale projects that transform customer service operations, enhance CRM systems, and implement innovative self-service solutions. Ingo’s strategic approach combines management consulting with a deep understanding of business development, enabling organizations to achieve sustainable growth and operational excellence.

At O'Donovan Consulting AG, Ingo is instrumental in managing key accounts, ensuring that client needs are met with tailored, innovative strategies that improve customer satisfaction and loyalty. His leadership in business transformation projects often involves integrating cutting-edge technologies and process reengineering to streamline workflows, reduce costs, and elevate the customer experience. His expertise spans across service management, sales leadership, and marketing strategy, positioning him as a trusted advisor for companies seeking to realign their business models in a competitive landscape.

Ingo’s passion for delivering excellent customer service is reflected in his ability to manage complex stakeholder environments and foster innovative solutions. His skills in strategy development, innovation management, and service excellence enable him to guide organizations through digital transformation and operational restructuring. Whether leading cross-functional teams or developing new market approaches, Ingo’s focus remains on creating value-driven, customer-centric solutions that support sustainable growth and long-term success.