Imane Assoud

Q: What is Imane Assoud email address?

Email Imane Assoud at assoudimane@gmail.com and imane.assoud@ingenico.com. This email is the most updated Imane Assoud's email found in 2026.

Q: How to contact Imane Assoud?

To contact Imane Assoud send an email to assoudimane@gmail.com or imane.assoud@ingenico.com. (updated on March 25, 2025)

ITSM & Atlassian Solutions Manager at Ingenico | Greater Paris Metropolitan Region

About Imane Assoud

Imane Assoud currently serves as the ITSM & Atlassian Solutions Manager at Ingenico, where she plays a pivotal role in optimizing the company's IT Service Management (ITSM) framework. Leveraging her extensive expertise in Atlassian tools such as Jira Service Management, Jira Software, Confluence, and Crowd, Imane leads the design, implementation, and continuous improvement of ITSM processes aligned with ITIL 4 best practices. Her strategic approach ensures that Ingenico’s IT support services are efficient, scalable, and responsive to evolving business needs, fostering a seamless experience for both internal teams and end-users.

In her role, Imane oversees key projects focused on automating incident, problem, change, and service request workflows, significantly enhancing operational efficiency and incident resolution times. Her deep understanding of ITSM process modeling allows her to tailor Atlassian solutions that streamline service delivery, improve collaboration, and facilitate knowledge sharing across departments. Additionally, she manages the administration and support of Atlassian applications, ensuring optimal performance and integration with other enterprise systems. Her certification as a Scrum Master further empowers her to lead agile initiatives, promoting iterative improvements and fostering a culture of continuous delivery.

Imane’s expertise extends beyond technical implementation; she actively contributes to strategic planning around enterprise social networking and CRM integration, enhancing cross-functional communication and stakeholder engagement. Her proficiency in reporting and analysis enables data-driven decision-making, supporting IT service excellence and compliance. With her comprehensive skill set and industry certifications, Imane Assoud is a vital asset in driving digital transformation and operational excellence at Ingenico, ensuring that IT services are aligned with business objectives and industry standards.

Imane Assoud Work