Iman Floyd

Iman Floyd currently serves as a Member at Success in Black, a dynamic community platform dedicated to advancing Diversity, Equity, and Inclusion within the Customer Success industry. In this role, Iman leverages her extensive expertise in client relationship management, contract negotiation, and upselling to foster meaningful connections among professionals committed to equitable growth. Her involvement goes beyond traditional community engagement; she actively contributes to shaping initiatives that promote inclusive best practices in customer success strategies, mentorship, and professional development.

With over a decade of experience managing the post-sales lifecycle across diverse sectors—including SaaS, enterprise software, legal, marketing, advertising, and nonprofit software—Iman brings a comprehensive understanding of the nuances that drive customer retention and satisfaction. Her background in building and leading customer success teams, combined with her certifications in management and Masters-level training, equips her with the leadership skills necessary to inspire change and innovation within the community.

At Success in Black, Iman focuses on integrating her skills in web analytics, PPC, mobile advertising, and display advertising to develop targeted initiatives that elevate member engagement and foster inclusive growth. Her expertise in tools like Google AdWords and DoubleClick enables her to craft data-driven campaigns that amplify the platform’s reach and impact. Through her active participation, Iman champions the importance of diversity and inclusion in customer success, advocating for equitable opportunities and professional development for underrepresented groups. Her dedication to advancing industry standards makes her a vital contributor to the success and growth of both the community and the broader customer success ecosystem.