Idolor L
ServiceNow Business Analyst at Confidential | Richmond, Texas, United States
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Idolor L is a seasoned ServiceNow Business Analyst at Confidential, where he leverages his extensive expertise in IT Service Management (ITSM) to enhance operational efficiencies and drive strategic initiatives. With a strong foundation in implementing and supporting ServiceNow solutions, Idolor specializes in critical ITSM processes, including Incident Management, Service Catalog, Request Fulfillment, Change Management, Problem Management, Configuration Management Database (CMDB), and Knowledge Management. His role involves liaising with key stakeholders to meticulously gather and document business requirements, translating them into actionable user stories within the ServiceNow agile development module.
Idolor is adept at identifying, managing, and tracking both business and technical objectives throughout the project lifecycle, ensuring that all initiatives align with organizational goals. His commitment to excellence is evident in his implementation of robust test plans for new systems and functionalities, which not only enhances the user experience but also mitigates risks associated with system changes.
In addition to his technical acumen, Idolor possesses strong skills in Business Relationship Management and Customer Service, particularly within the pharmaceutical industry. His background as a Certified Pharmacy Technician equips him with a unique perspective on the specific needs of healthcare clients, enabling him to deliver tailored solutions that meet industry standards. Idolor’s collaborative approach and team leadership abilities make him a valuable asset to any project, fostering a culture of teamwork and innovation. His proficiency in Microsoft Office and account management further complements his analytical capabilities, allowing him to present insights and recommendations that drive informed decision-making.
ServiceNow Business Analyst at Confidential in October 2021 to Present
ServiceNow Business Analyst at QuVa Pharma, Inc. in November 2019 to October 2021
Business Analyst at TemDaniels Consulting in June 2019 to November 2019
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The Polytechnic of Ibadan, Bachelor's degree, October 2026
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Banking
Business Relationship Management
Customer Service
Sales
Public Speaking
Pharmaceutical Industry
Pharmacy Technicians
Certified Pharmacy Technician
Microsoft Office
Account Management
Personnel Management
Team Leadership
team player
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Discover more about ConfidentialWhat is Idolor L email address?
Email Idolor L at [email protected]. This email is the most updated Idolor L's email found in 2026.
How to contact Idolor L?
To contact Idolor L send an email to [email protected]. (updated on September 05, 2024)
What company does Idolor L work for?
Idolor L works for Confidential
What is Idolor L's role at Confidential?
Idolor L is ServiceNow Business Analyst
What is Idolor L's Phone Number?
Idolor L's phone (214) ***-*201
What industry does Idolor L work in?
Idolor L works in the Information Services industry.
Idolor L Email Addresses
Idolor L Phone Numbers
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