Iago Boson
Data/WFM Analysis Specialist at Confidential | Brasília, Federal District, Brazil
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Iago Boson is currently making significant strides as a Data/WFM Analysis Specialist at a leading crypto fintech company, where he plays a pivotal role in enhancing operational efficiency and optimizing workforce management within the dynamic landscape of cryptocurrency. His expertise lies in analyzing workforce data to derive actionable insights that inform staffing strategies and resource allocation. By leveraging advanced analytics, Iago ensures that the Customer Support team is not only adequately staffed but also strategically aligned with the company's overarching business objectives.
One of Iago's key projects involves developing adaptive scheduling systems that respond in real-time to fluctuations in customer demand. This proactive approach allows the team to manage staffing changes effectively, ensuring that customer inquiries are addressed promptly and efficiently. His forecasting and planning capabilities are instrumental in predicting staffing needs, which is crucial in a fast-paced industry where customer expectations are continually evolving.
Iago's commitment to leveraging data for operational excellence extends beyond mere number crunching; he actively engages in stakeholder management and community outreach to ensure that the insights he provides resonate across various departments. His strategic thinking and strong communication skills enable him to translate complex data findings into clear, actionable recommendations that drive performance improvements. With a solid foundation in customer support and a passion for data-driven decision-making, Iago Boson is dedicated to fostering a responsive and agile workforce that meets the challenges of the crypto fintech sector head-on.
Data/WFM Analysis Specialist at Confidential in April 2023 to Present
Longtail Business Development Representative at BNB Chain Innovation in October 2022 to April 2023
Líder de Equipe de Suporte ao Cliente em Segurança at Confidential in January 2022 to September 2022
Especialista em Suporte ao Cliente de Segurança at Confidential in August 2021 to December 2021
Representante de Suporte ao Cliente at Confidential in April 2021 to July 2021
Co Founder at BEEPRINTED in March 2016 to July 2020
Results Analysis Intern at Ambev in August 2016 to December 2017
President at Integrar UnB in June 2015 to March 2017
Intern at CDT/UnB in August 2015 to April 2016
Organizador at TEDx UniversidadedeBrasília in November 2014 to March 2015
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UniCEUB - Centro Universitário de Brasília, Degree, August 2026
Universidade de Brasília, Engineer's degree (Incomplete), August 2026
Anbeas - Colégio Sagrado Coração de Jesus, August 1997 to August 2026
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Visualização de dados
Digital Marketing
Sales
Data Analysis
Demand Forecasting
SQL
Workforce Management
Team Leadership
Mentoring
Risk Assessment
Attention to Detail
Incident Response
Customer Support
Negotiation
Strategic Thinking
Creative Problem Solving
Operational Efficiency
Analytical Skills
Performance Metrics
Stakeholder Management
Communication
Problem Solving
Community Outreach
Eficiência operacional
Gestão de stakeholders
Pensamento estratégico
Resolução de problemas
Métricas de desempenho
Comunicação
Habilidades analíticas
Python
Planejamento estratégico
Gestão de projetos
Microsoft Excel
Microsoft Office
Gestão
Liderança de equipe
Atendimento ao cliente
Negociação
Vendas
Empreendedorismo
Inglês
Web Content Writing
Microsoft PowerPoint
Google Sheets
Blogging
Business English
Microsoft Word
Leadership
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Discover more about ConfidentialWhat is Iago Boson email address?
Email Iago Boson at [email protected]. This email is the most updated Iago Boson's email found in 2026.
What is Iago Boson phone number?
Iago Boson phone number is (61) 999798537.
How to contact Iago Boson?
To contact Iago Boson send an email to [email protected]. If you want to call Iago Boson try calling on (61) 999798537. (updated on December 03, 2024)
What company does Iago Boson work for?
Iago Boson works for Confidential
What is Iago Boson's role at Confidential?
Iago Boson is Data/WFM Analysis Specialist
What industry does Iago Boson work in?
Iago Boson works in the Financial Services industry.
Iago Boson Email Addresses
Iago Boson Phone Numbers
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