Hyungjun Won

Q: What is Hyungjun Won email address?

Email Hyungjun Won at wonhyungjun@gmail.com and hyungjun.won@umusic.com. This email is the most updated Hyungjun Won's email found in 2026.

Q: How to contact Hyungjun Won?

To contact Hyungjun Won send an email to wonhyungjun@gmail.com or hyungjun.won@umusic.com. (updated on August 25, 2024)

Service Desk Support Analyst at Universal Music Group | Los Angeles, California, United States

About Hyungjun Won

Hyungjun Won is a dedicated Service Desk Support Analyst at Universal Music Group, where he leverages his 1.5 years of professional IT experience and 6 years in customer service to deliver exceptional technical support. In his current role, Hyungjun is responsible for providing Tier 1 and Tier 2 support to users across all levels, including VIP clients, ensuring that hardware and software issues are resolved efficiently within established Service Level Agreements (SLAs). His expertise spans a wide range of technologies, including Active Directory, Microsoft 365, and Azure, which allows him to effectively troubleshoot and resolve incidents related to Mac and Windows operating systems, Office 365 applications, and internal software tools.

Hyungjun is particularly skilled in remote troubleshooting, enabling him to assist users regardless of their location. He is adept at investigating and resolving technical issues through various channels, including calls and emails, and is committed to maintaining high user satisfaction by following up on escalated incidents as per Standard Operating Procedures (SOPs). His passion for technology is evident in his pursuit of an Associate's degree in Cloud Computing and his certifications in CompTIA A+, Oracle Cloud, and AZ-900, which further enhance his ability to support cloud-based solutions.

In addition to his technical skills, Hyungjun's strong background in customer service equips him with the communication and teamwork abilities necessary to foster positive relationships with users. His commitment to documentation ensures that knowledge is shared effectively within the team, contributing to a more streamlined support process. With a keen interest in emerging technologies and a proactive approach to learning, Hyungjun is well-positioned to make a significant impact at Universal Music Group and within the broader IT support landscape.

Hyungjun Won Work