Hope Mason
Senior Program Manager at Avaya | Clinton, Maryland, United States
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Hope Mason, in her current role as Senior Program Manager at Avaya, leverages over three decades of extensive experience in the Telecommunications Industry to drive complex, multi-site, and multi-vendor initiatives that are critical to both national and federal clients. Her expertise encompasses strategic program management, solution selling, and the deployment of advanced communication solutions, including cloud computing, SIP, and IP technologies. Hope’s deep understanding of these technologies enables her to oversee large-scale projects that require meticulous planning, risk management, and stakeholder coordination, ensuring alignment with organizational objectives and client expectations.
At Avaya, Hope is responsible for managing high-stakes programs that often involve multi-layered vendor relationships and intricate technical integrations. Her role demands a keen ability to navigate the complexities of federal compliance, security standards, and strategic priorities, all while maintaining a focus on delivering innovative communication solutions that enhance operational efficiency. She leads cross-functional teams, utilizing tools like Jira and PMO frameworks to monitor project progress, manage budgets, and mitigate risks effectively.
Key projects under her leadership include the deployment of unified communication platforms for government agencies, cloud migration initiatives, and network infrastructure upgrades utilizing MPLS and outsourcing strategies. Her expertise in solution selling and strategy development ensures that each project not only meets technical specifications but also aligns with clients’ long-term strategic goals. Hope’s proven track record in managing large, complex programs positions her as a vital asset to Avaya’s mission of delivering reliable, scalable, and secure communication solutions to critical government and enterprise clients.
Senior Program Manager at Avaya in November 2021 to Present
Client Program Director at Avaya in October 2020 to October 2021
Program Manager at Avaya in November 2005 to October 2020
Senior Project Manager at Avaya in October 2000 to October 2005
Project Manager at Lucent Technologies in January 1998 to October 2000
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University of Maryland Global Campus, Bachelor of Science (BS), September 1989 to September 1993
Prince Georges Community College, Associate in Arts, September 1985 to September 1989
Oxon Hill High School, September 1981 to September 1984
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Telecommunications
Cross-functional Team Leadership
Scope Management
Project Planning
Unified Communications
VoIP
Telephony
Professional Services
Avaya
Contact Centers
Service Delivery
Call Center
Solution Selling
IVR
Managed Services
Call Centers
Program Management
SaaS
Cloud Computing
Management
Wireless
Strategy
Project Management
Leadership
SIP
Change Management
Integration
Vendor Management
Pre-sales
IP
Data Center
Enterprise Software
PMP
Product Management
Mobile Devices
Project Portfolio Management
Outsourcing
PMO
MPLS
Ethernet
Network Design
CTI
WAN
Cisco Technologies
Avaya Technologies
Voice over IP (VoIP)
Session Initiation Protocol (SIP)
Business Relationship Management
Business-to-Business (B2B)
Negotiation
Agile Project Management
Jira
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Discover more about AvayaWhat is Hope Mason email address?
Email Hope Mason at [email protected] and [email protected]. This email is the most updated Hope Mason's email found in 2026.
How to contact Hope Mason?
To contact Hope Mason send an email to [email protected] or [email protected]. (updated on April 26, 2025)
What company does Hope Mason work for?
Hope Mason works for Avaya
What is Hope Mason's role at Avaya?
Hope Mason is Senior Program Manager
What is Hope Mason's Phone Number?
Hope Mason's phone (301) ***-*314
What industry does Hope Mason work in?
Hope Mason works in the Telecommunications industry.
Hope Mason Email Addresses
Hope Mason Phone Numbers
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