Holly Upshall

Q: What is Holly Upshall email address?

Email Holly Upshall at hupshall@us.ibm.com. This email is the most updated Holly Upshall's email found in 2026.

Q: How to contact Holly Upshall?

To contact Holly Upshall send an email to hupshall@us.ibm.com. (updated on September 29, 2024)

Call Center Supervisor at Kyndryl | Ottawa, Ontario, Canada

About Holly Upshall

Holly Upshall has established herself as a pivotal figure at Kyndryl, where she currently serves as a Call Center Supervisor. Since joining the company as a call center agent in March 2021, Holly quickly ascended to a supervisory role, demonstrating her exceptional leadership and operational skills. In her current position, she is responsible for a range of critical functions that ensure the smooth operation of the call center. This includes Supervisor Scheduling, which involves strategically allocating resources to optimize team performance and meet service level agreements.

Holly's expertise extends to Onboarding and Offboarding processes, where she meticulously manages the integration of new agents into the team while ensuring a seamless transition for departing employees. Her commitment to fostering positive Agent Interactions is evident in her approach to Coach Backs, where she provides constructive feedback and support to enhance agent performance. Additionally, Holly plays a crucial role in Research & Investigations, utilizing her analytical skills to address operational challenges and implement process improvements that drive efficiency.

Behind the scenes, Holly supports Project Managers and other departments with various administrative tasks, showcasing her proficiency in data entry and strategic planning. Her adept use of Microsoft Excel for data analysis and reporting further enhances her contributions to the team. With a keen eye for detail and a passion for contact center operations, Holly is dedicated to creating a productive and engaging work environment that empowers agents to excel in their roles. Her ability to balance multiple responsibilities while maintaining a focus on process improvement positions her as a valuable asset within the organization.

Holly Upshall Work