Hipin Jain
Sr. Director - Customer Success at Capillary Technologies | Mumbai, Maharashtra, India
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Hipin Jain, currently serving as the Sr. Director of Customer Success at Capillary Technologies, exemplifies a deep commitment to driving customer-centric growth and operational excellence. In his pivotal role, Hipin oversees the India business, acting as the P&L owner with a strategic focus on product adoption, customer retention, and revenue expansion. His leadership is instrumental in aligning cross-functional teams to deliver tailored solutions that meet diverse client needs, ensuring they derive maximum value from Capillary’s innovative SaaS offerings.
With a strong foundation in team management, Hipin fosters a collaborative environment that emphasizes proactive customer engagement and relationship building. His expertise in customer relations, combined with a keen understanding of market research and analysis, enables him to craft targeted interventions that enhance customer satisfaction and loyalty. Hipin’s hands-on approach in leveraging CRM tools and data-driven insights allows him to identify growth opportunities, optimize sales strategies, and streamline pre-sales processes to accelerate product adoption.
Key projects under his leadership include the deployment of personalized marketing automation solutions, which have significantly improved client engagement metrics and ROI. His strategic initiatives also focus on expanding channel partnerships and refining customer success frameworks to ensure scalable and sustainable growth. Hipin’s passion for understanding customer motives and creating impactful experiences positions him as a trusted advisor to clients, helping them navigate digital transformation journeys and maximize their investments. Through his comprehensive skill set—spanning sales, business strategy, and customer service—Hipin Jain continues to drive Capillary Technologies’ mission of delivering innovative, data-driven solutions that empower brands to thrive in a competitive landscape.
Sr. Director - Customer Success at Capillary Technologies in April 2024 to Present
Director - India North & West at Capillary Technologies in February 2023 to July 2023
Program Manager at Capillary Technologies in December 2021 to January 2023
Senior Consultant at Hansa Cequity in December 2016 to December 2021
Manager, Key Accounts at Capillary Technologies in April 2014 to December 2016
Branch Sales Operations Manager at HCL Infosystems Ltd in August 2013 to March 2014
Area Sales Manager at HCL Infosystems Ltd in October 2012 to August 2013
Sr. Key Account Executive at HCL Infosystems Ltd in May 2011 to September 2012
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Department of Management Sciences, University of Pune, MBA++, October 2026
Sydenham College of Commerce & Economics, October 2026
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Channel Sales and Management
Business Analysis
Team Management
Account Management
Customer Relations
Sales
Channel
Business Strategy
Market Research
Customer Service
Analysis
Retail
CRM
Business Development
Vendor Management
Sales Operations
Competitive Analysis
Pre-sales
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Discover more about Capillary TechnologiesWhat is Hipin Jain email address?
Email Hipin Jain at [email protected], [email protected] and [email protected]. This email is the most updated Hipin Jain's email found in 2026.
What is Hipin Jain phone number?
Hipin Jain phone number is 9987057740.
How to contact Hipin Jain?
To contact Hipin Jain send an email to [email protected], [email protected] or [email protected]. If you want to call Hipin Jain try calling on 9987057740. (updated on March 21, 2025)
What company does Hipin Jain work for?
Hipin Jain works for Capillary Technologies
What is Hipin Jain's role at Capillary Technologies?
Hipin Jain is Sr. Director - Customer Success
What industry does Hipin Jain work in?
Hipin Jain works in the Information Technology & Services industry.
Hipin Jain Email Addresses
Hipin Jain Phone Numbers
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