Hezekiah Faison

Q: What is Hezekiah Faison email address?

Email Hezekiah Faison at hfaison33@yahoo.com and hezekiah.faison@do.treas.gov. This email is the most updated Hezekiah Faison's email found in 2026.

Q: How to contact Hezekiah Faison?

To contact Hezekiah Faison send an email to hfaison33@yahoo.com or hezekiah.faison@do.treas.gov. If you want to call Hezekiah Faison try calling on 3019285600. (updated on August 25, 2024)

Information Technology Specialist at U.S. Department of the Treasury | Temple Hills Park, Maryland, United States

About Hezekiah Faison

Hezekiah Faison currently serves as an Information Technology Specialist at the U.S. Department of the Treasury, where he plays a pivotal role in overseeing a dynamic team of 35 professionals dedicated to system monitoring and service desk operations. His leadership is instrumental in managing an impressive volume of over 250 support tickets daily, achieving a remarkable 95% close rate on the first call. This efficiency not only underscores his commitment to exceptional customer service but also highlights his expertise in program management and operational excellence. By implementing strategic improvements, Hezekiah has successfully reduced the overall time-to-resolution for service tickets by 50%, significantly enhancing end-user performance of operational systems by 40%.

In his current role, Hezekiah is responsible for the operation and maintenance of Control-M (CTM) and Enterprise Manager (EM) software, where he tests and installs critical updates and coordinates with the Unified Network Services (UNS) for GUI and client upgrades. His technical acumen allows him to swiftly troubleshoot and resolve issues for users, ensuring seamless software functionality across the department. Hezekiah’s proficiency in software documentation and inventory management further supports his ability to maintain high standards of operational integrity.

With a strong foundation in Windows Server environments and a comprehensive understanding of customer service dynamics within the Department of Defense (DoD), Hezekiah is not only a key player in IT operations but also a valuable asset in fostering a culture of continuous improvement and innovation. His adept use of tools like SharePoint and Microsoft Office enhances collaboration and communication within his team, driving forward the mission of the U.S. Department of the Treasury.

Hezekiah Faison Work

Information Technology Specialist at U.S. Department of the Treasury in September 2023 to Present

Sr. System Admin/Security at Spatial Front, Inc in October 2018 to September 2023

Technical Architect at CollabraLink Technologies, Inc. in February 2017 to September 2018

Hezekiah Faison Education

University of Connecticut, Bachelor of Arts (B.A.), July 1993 to July 1998

DeMatha Catholic High School, July 1989 to July 1993

Hezekiah Faison Skills

Management

Program Management

Customer Service

About Hezekiah Faison's Current Company

U.S. Department of the Treasury

Discover more about U.S. Department of the Treasury

Frequently Asked Questions about Hezekiah Faison

What is Hezekiah Faison email address?

Email Hezekiah Faison at [email protected] and [email protected]. This email is the most updated Hezekiah Faison's email found in 2026.

What is Hezekiah Faison phone number?

Hezekiah Faison phone number is 3019285600.

How to contact Hezekiah Faison?

To contact Hezekiah Faison send an email to [email protected] or [email protected]. If you want to call Hezekiah Faison try calling on 3019285600. (updated on August 25, 2024)

What company does Hezekiah Faison work for?

Hezekiah Faison works for U.S. Department of the Treasury

What is Hezekiah Faison's role at U.S. Department of the Treasury?

Hezekiah Faison is Information Technology Specialist

What industry does Hezekiah Faison work in?

Hezekiah Faison works in the Information Technology & Services industry.