Hericles Pontes

Q: What is Hericles Pontes email address?

Email Hericles Pontes at hericleshg@yahoo.com.br and hericlespontes@fico.com. This email is the most updated Hericles Pontes's email found in 2026.

Q: How to contact Hericles Pontes?

To contact Hericles Pontes send an email to hericleshg@yahoo.com.br or hericlespontes@fico.com. If you want to call Hericles Pontes try calling on +551156621052. (updated on December 04, 2024)

Customer Support - Senior Engineer at FICO® | São Paulo, São Paulo, Brazil

About Hericles Pontes

Hericles Pontes serves as a Senior Engineer in Customer Support at FICO®, where he leverages nearly a decade of experience in product support to drive exceptional service delivery and customer satisfaction. His role is pivotal in managing high-end product support for mission-critical environments, both on-premises and in AWS-hosted private clouds. Hericles excels in building and nurturing customer relationships, ensuring that clients receive tailored solutions that meet their unique needs. His technical expertise encompasses a broad spectrum, including Java development, SQL, and advanced scripting, which he utilizes to troubleshoot complex issues and implement effective solutions.

At FICO®, Hericles is currently spearheading key projects that focus on enhancing product performance and reliability. His proficiency with tools like AppDynamics allows him to monitor application performance in real-time, ensuring that any potential disruptions are swiftly addressed. Additionally, his leadership experience as a team manager has equipped him with the skills to mentor junior engineers, fostering a collaborative environment that promotes knowledge sharing and continuous improvement.

Hericles is also adept in project management, utilizing his organizational skills to oversee multiple initiatives simultaneously while maintaining a keen focus on customer service excellence. His commitment to understanding the intricacies of KYC (Know Your Customer) processes further enhances his ability to deliver compliant and effective solutions. With a passion for technology and a customer-centric approach, Hericles Pontes continues to make significant contributions to FICO® and the broader tech community.

Hericles Pontes Work

Customer Support - Senior Engineer at FICO® in June 2023 to Present

Product Support Lead Engineer at FICO® in June 2020 to May 2023

Support Team Lead at Accuity in December 2018 to May 2020

Hericles Pontes Education

Universidade São Judas Tadeu, Bachelor of Computer Science, October 2026

ETEC, Técnico em Informática, October 2026

Hericles Pontes Skills

Agile Methodologies

Ansible

Spring Framework

Frequently Asked Questions about Hericles Pontes

What is Hericles Pontes email address?

Email Hericles Pontes at [email protected] and [email protected]. This email is the most updated Hericles Pontes's email found in 2026.

What is Hericles Pontes phone number?

Hericles Pontes phone number is +551156621052.

How to contact Hericles Pontes?

To contact Hericles Pontes send an email to [email protected] or [email protected]. If you want to call Hericles Pontes try calling on +551156621052. (updated on December 04, 2024)

What company does Hericles Pontes work for?

Hericles Pontes works for FICO®

What is Hericles Pontes's role at FICO®?

Hericles Pontes is Customer Support - Senior Engineer

What industry does Hericles Pontes work in?

Hericles Pontes works in the Computer Software industry.