Heng L

Q: What is Heng L email address?

Email Heng L at heng.l@umb.edu. This email is the most updated Heng L's email found in 2026.

Q: How to contact Heng L?

To contact Heng L send an email to heng.l@umb.edu. (updated on September 27, 2024)

Technical Support Manager at University of Massachusetts Boston | Suffolk County, Massachusetts, United States

About Heng L

Heng L. currently serves as the Technical Support Manager at the University of Massachusetts Boston, where he plays a pivotal role in enhancing the technological infrastructure of the institution. With over 15 years of experience in technical support, Heng has developed a robust expertise in managing both Mac and Windows systems, ensuring that the UMass Boston Computing Labs are equipped with the latest technology and optimized for student and faculty use. His leadership is instrumental in guiding teams to effectively configure and deploy systems, utilizing a variety of deployment methods and applications such as Super Duper, NetInstall for Macs, and Ghost, Acronis, and Windows Deployment Services for Windows environments.

One of Heng's notable initiatives includes the successful pilot program for building and testing VMware Virtual environments, which has significantly improved the lab's operational efficiency and resource management. His strong technical problem-solving skills enable him to tackle complex challenges in client/server environments, ensuring high levels of customer support and satisfaction. Heng's proficiency in tools like Visual Studio, PhpMyAdmin, and WordPress further enhances his ability to support a diverse range of academic and administrative needs.

In addition to his technical acumen, Heng is dedicated to fostering a collaborative team environment that prioritizes innovation and continuous improvement. His commitment to excellence not only contributes to the success of UMass Boston’s IT initiatives but also positions him as a key player in shaping the future of technology support in higher education. As he continues to lead his team, Heng remains focused on delivering exceptional service and driving technological advancements within the university.

Heng L Work