Hend Matthana

Q: What is Hend Matthana email address?

Email Hend Matthana at hend.matthana@orange.com. This email is the most updated Hend Matthana's email found in 2026.

Q: How to contact Hend Matthana?

To contact Hend Matthana send an email to hend.matthana@orange.com. (updated on September 01, 2024)

Application Support Engineer at Orange Business Services | Alpharetta, Georgia, United States

About Hend Matthana

Hend Matthana is a dedicated Application Support Engineer at Orange Business Services, where he plays a pivotal role in ensuring the seamless operation of critical applications. With a strong foundation in communications and electronics engineering, Hend has honed his expertise in systems engineering and technical troubleshooting, making him an invaluable asset to the team. His current responsibilities position him as the primary contact for critical applications, where he serves as the initial escalation point in accordance with the Orange Fault Management policy. This role not only demands a keen understanding of system monitoring and disaster recovery but also requires exceptional conflict management skills to navigate complex issues effectively.

One of Hend's key projects involved leading shift management initiatives, where he successfully assigned and prioritized support tickets to enhance team efficiency and optimize time management. By developing a structured system for managing time-sensitive and high-severity customer cases, he significantly reduced call rates and bolstered customer satisfaction. His proactive approach and ability to forge strong relationships within team structures have fostered a collaborative environment that encourages personal growth and continuous learning.

Hend's technical acumen is complemented by his proficiency in ITIL practices and Cisco technologies, enabling him to conduct thorough root cause analyses and implement effective solutions. His commendable communication abilities and multitasking skills further enhance his capacity to manage critical application management tasks, ensuring that customer needs are met promptly and effectively. As he continues to navigate the dynamic landscape of application support, Hend remains committed to driving operational excellence and delivering exceptional service to clients at Orange Business Services.

Hend Matthana Work