Helene Headlee

Q: What is Helene Headlee email address?

Email Helene Headlee at heleneheadlee@gmail.com and helene.headlee@ngc.com. This email is the most updated Helene Headlee's email found in 2026.

Q: How to contact Helene Headlee?

To contact Helene Headlee send an email to heleneheadlee@gmail.com or helene.headlee@ngc.com. (updated on January 09, 2025)

Maintenance and Operations ITSM at Peraton | Fredericksburg, Virginia, United States

About Helene Headlee

Helene Headlee currently serves as a key leader within Peraton’s Maintenance and Operations IT Service Management (ITSM) team, where she leverages over three decades of extensive experience in process management, technical program oversight, and service delivery. In her role, Helene is responsible for ensuring the seamless operation of IT services, focusing on incident management, service request fulfillment, and continuous improvement of ITSM processes aligned with industry best practices such as ITIL. Her expertise in managing complex IT environments—including client/server architectures, mainframes, and telecommunications—enables her to effectively oversee day-to-day operational tasks while maintaining high levels of customer satisfaction.

At Peraton, Helene plays a pivotal role in executing and refining ITSM plans that meet contractual and Statement of Work (SOW) requirements. She collaborates closely with customer resources to ensure that incident tickets and service requests are promptly addressed, prioritized, and resolved, thereby minimizing downtime and optimizing service delivery. Her deep understanding of process engineering and SLA management ensures that performance metrics are consistently met or exceeded, fostering trust and reliability with clients across government and civilian sectors.

Helene’s expertise extends to managing vendor relationships, supporting network installations, and implementing system deployment strategies that enhance operational efficiency. Her proficiency in ITIL frameworks, combined with her skills in software documentation, management, and system deployment, positions her as a strategic partner in driving continuous improvement initiatives. Through her leadership, Helene ensures that Peraton’s maintenance and operations teams deliver resilient, compliant, and customer-centric IT services that align with organizational goals and industry standards.

Helene Headlee Work