Helena Vale
Growth Analyst at Skeps | Belo Horizonte, Minas Gerais, Brazil
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Helena Vale is a seasoned Growth Analyst at Skeps, bringing over six years of experience in client-facing roles, including two pivotal years within the SaaS industry. In her current role, Helena excels at bridging the gap between client needs and product capabilities, leveraging her expertise in data analysis and strategic thinking to drive customer success. Her responsibilities include creating customized commercial and executive presentations that provide critical visibility into clients' business goals, ensuring that stakeholders are aligned and informed.
Helena's analytical skills shine through her ability to dissect user behavior data, focusing on metrics such as abandonment and retention rates. By identifying trends and areas for improvement, she crafts targeted strategies aimed at increasing platform adoption and maximizing the value delivered to clients. Her proficiency in methodologies like SCRUM and Kanban allows her to manage projects efficiently, fostering a collaborative environment that encourages innovation and continuous process optimization.
In addition to her technical skills, which include SQL and a strong command of Microsoft Office, Helena is fluent in both English and German, enabling her to communicate effectively with a diverse client base. Her passion for customer success operations drives her to seek opportunities where she can further enhance client experiences and contribute to strategic growth initiatives. With a keen eye for insights and a commitment to problem-solving, Helena Vale is poised to make a significant impact in the realm of customer success and operational excellence.
Growth Analyst at Skeps in July 2024 to Present
Innovation Intern at Government of Minas Gerais: Secretary of Economic Development in December 2022 to June 2023
Customer Success Analyst - Channels Specialist at Blip in March 2021 to August 2022
Assistente de importação at Serpa Group in February 2018 to October 2019
Auxiliar de importação at Serpa Group in October 2015 to January 2018
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Universidade Federal de Minas Gerais, Bacharelado em Relações Internacionais, October 2026
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Gerenciamento de serviços de TI
Resolução de problemas
Canva
Melhoria de processos
Trabalho em equipe
Microsoft Office
Gestão de projetos
Habilidades analíticas
Banco de dados
SQL
Insights de negócios
Operações de exportação e importação
Capacidade analítica
Inglês
Alemão
Atendimento ao cliente
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Discover more about SkepsWhat is Helena Vale email address?
Email Helena Vale at [email protected]. This email is the most updated Helena Vale's email found in 2026.
How to contact Helena Vale?
To contact Helena Vale send an email to [email protected]. (updated on December 04, 2024)
What company does Helena Vale work for?
Helena Vale works for Skeps
What is Helena Vale's role at Skeps?
Helena Vale is Growth Analyst
What is Helena Vale's Phone Number?
Helena Vale's phone (**) *** *** 136
What industry does Helena Vale work in?
Helena Vale works in the Government Administration industry.
Helena Vale Email Addresses
Helena Vale Phone Numbers
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