Heidy Botros
Customer Service Supervisor at Deraya Insurance Brokerage | Cairo, Cairo, Egypt
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Customer Service Supervisor at Deraya Insurance Brokerage – Bupa Global in June 2024 to Present
Customer Service Supervisor at Deraya Insurance Brokerage
Business Supervisor at Deraya Insurance Brokerage – Bupa Global in October 2020 to June 2024
Senior Account Executive at Deraya Insurance Brokerage – Bupa Global in January 2017 to October 2020
Account Executive at Deraya Insurance Brokerage – Bupa Global Account in April 2015 to January 2017
Personal Assistant to Managing Director at Gulf group for real estate investments - Alexandria in January 2012 to January 2015
General Practitioner at El-Maghraby ob/gyn hospital in January 2011 to December 2011
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Alexandria University, Bachelor of Medicine and Surgery, November 2026
The American University in Cairo, Postgraduate Degree, November 2026
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Operations Management
Customer Service Representatives
Retail
Analytical Skills
Business Analysis
Communication Training
Retention Strategies
Customer Relationship Management (CRM)
Resolving Issues
Application Processing
Building Internal & External Relationships
Strategic Leadership
Communication
Insurance Brokerage
Coordination of Benefits
Business Requirements
Operational Excellence
Setting Strategic Direction
Medical Practice Management
Customer Escalation Management
Sales Force Alignment
Strategy
Claims
Executive Development
Change Management
Creative Problem Solving
Customer Satisfaction
Performance Metrics
Online Research
Microsoft PowerPoint
Process Improvement Projects
Streamlining Operational Processes
Service Improvement Plans
File Archiving
Coaching & Mentoring
Performance Analysis
Conflict Resolution
Team Building
Total Quality Management (TQM)
Strategic Planning
Service-Level Agreements (SLA)
Referral Networking
Growth Strategies
Training Needs Analysis
Basic Life Support (BLS)
Performance Appraisal
Strategic Initiatives
Account Management
Quarterly Reporting
Microsoft Office
Customer Quality
Cross-departmental Communication
CRM Databases
Referrals
Leadership
Continuous Improvement Facilitation
Proactive Leadership
Customer Service
Policies & Procedures
• Leadership & Team Management
• Customer Relationship Management (CRM)
• Process Improvement & Operational Efficiency
• Performance Analysis & KPIs
• Strategic Planning & Execution • Problem Solving & Conflict Resolution
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Discover more about Deraya Insurance BrokerageWhat is Heidy Botros email address?
Email Heidy Botros at [email protected]. This email is the most updated Heidy Botros's email found in 2026.
How to contact Heidy Botros?
To contact Heidy Botros send an email to [email protected]. (updated on September 04, 2025)
What company does Heidy Botros work for?
Heidy Botros works for Deraya Insurance Brokerage
What is Heidy Botros's role at Deraya Insurance Brokerage?
Heidy Botros is Customer Service Supervisor
What is Heidy Botros's Phone Number?
Heidy Botros's phone (**) *** *** 147
What industry does Heidy Botros work in?
Heidy Botros works in the Insurance industry.
Heidy Botros Email Addresses
Heidy Botros Phone Numbers
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