Heather Stiger
Senior Manager, Service Desk Operations at Optum | Bradenton, Florida
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Senior Manager, Service Desk Operations at Optum in February 2019 to Present
Sr. Manager, National Service Desk Operations at Optum in February 2019 to November 2020
Manager, IT Service Delivery, Global Network Operations at Jabil in September 2016 to February 2019
Director, IT Service Delivery & Customer Support at MarkIT Support, LLC in March 2011 to September 2016
Director, IT Support Services at TriNet in January 2013 to January 2015
Sr. Program Manager at The MIL Corporation in January 2009 to January 2011
Sr. Program Manager - Call Centers at TechTeam Government Solutions, Inc. in January 2007 to January 2009
Program Executive at International Monetary Fund in January 2006 to January 2007
Program Manager - EPA Consolidated Call Center at US EPA in January 2003 to January 2005
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The University of Findlay, Real Estate
Kent State University, Business Education
Northern Virginia Community College, Non-Degree Program
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Project Management
Customer Support
Help Desk Management
Incident Management
ITIL
Customer Satisfaction
Customer Relations
Root Cause Analysis
PMP
Service Desk
SLA
Customer Service
IT Service Management
Knowledge Management
Call Center
Service Management
Team Building
Service Delivery
Metrics
Program Management
Problem Solving
Vendor Management
Mentoring
IT Management
Team Leadership
Coaching
Documentation
Troubleshooting
People Management
Help Desk Support
Problem Management
Technical Support
IT Strategy
ITIL v3 Foundations Certified
BMC Remedy
IT Operations
ITIL Certified
Information Technology
Business Process Improvement
Leadership
PMO
Service Level Management
Management Consulting
Performance Metrics
Government Contracting
Training
Sla
Call Centers
Management
Software Documentation
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Discover more about OptumWhat company does Heather Stiger work for?
Heather Stiger works for Optum
What is Heather Stiger's role at Optum?
Heather Stiger is Senior Manager, Service Desk Operations
What is Heather Stiger's personal email address?
Heather Stiger's personal email address is he****[email protected]
What is Heather Stiger's business email address?
Heather Stiger's business email address is heather.stiger@***.***
What is Heather Stiger's Phone Number?
Heather Stiger's phone (305) ***-*174
What industry does Heather Stiger work in?
Heather Stiger works in the Information Technology & Services industry.
Heather Stiger Email Addresses
Heather Stiger Phone Numbers
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