Heather Baxa

Q: What is Heather Baxa email address?

Email Heather Baxa at heatherb@knowbe4.com. This email is the most updated Heather Baxa's email found in 2026.

Q: How to contact Heather Baxa?

To contact Heather Baxa send an email to heatherb@knowbe4.com. (updated on September 06, 2024)

Customer Success Manager at ServiceTitan | Houston, Texas, United States

About Heather Baxa

Heather Baxa serves as a dedicated SMB Customer Success Manager at KnowBe4, where she plays a pivotal role in empowering small and medium-sized businesses to fortify their defenses against cyber threats. With a deep understanding of cybersecurity training products, Heather leverages her expertise to guide organizations in implementing effective security awareness programs. Her commitment to customer advocacy is evident in her proactive approach to relationship building, ensuring that clients not only understand the value of their cybersecurity investments but also feel supported throughout their journey.

In her current role, Heather is involved in a variety of key projects aimed at enhancing customer satisfaction and loyalty. She utilizes her strong negotiation skills to address and resolve customer issues swiftly, fostering a culture of trust and collaboration. By analyzing key performance indicators, she identifies opportunities for improvement and tailors solutions that align with the unique needs of each client. Her analytical skills enable her to provide insightful recommendations that drive renewals and promote long-term partnerships.

Heather's passion for technology security and customer support shines through in her daily interactions. She understands that in today’s digital landscape, the human element is often the last line of defense against cyber attacks. By equipping organizations with the knowledge and tools necessary to recognize and respond to potential threats, she helps them cultivate a security-first mindset. As she continues to pursue professional growth in the cybersecurity field, Heather remains committed to being a trusted advisor for her clients, ensuring they are well-prepared to navigate the complexities of the ever-evolving cyber threat landscape.

Heather Baxa Work