Heather Baier
Program Manager - On Site at Manpower | Greater Minneapolis-St. Paul Area
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Heather Baier is a seasoned Program Manager at Manpower, bringing over a decade of leadership experience in on-site program management, recruiting, and human resources management. In her current role, Heather serves as the primary point of contact and owner of service delivery for a client site that employs over 100 Manpower employees. Her expertise lies in fostering strong relationships with both managers and supplier partners, ensuring that the Managed Services Provider (MSP) team operates seamlessly to meet client needs.
At the heart of Heather's responsibilities is her commitment to providing exceptional customer service to multi-level management. She adeptly oversees strategic daily site operations, ensuring that all processes align with client expectations and organizational goals. By conducting regular meetings with clients, Heather not only provides updates on fulfillment status but also engages in strategic planning for future workforce needs, demonstrating her proactive approach to business development.
Heather's skill set is extensive, encompassing performance management, client relations, and analytical skills that enable her to navigate stressful situations with poise. Her leadership style emphasizes clear communication and collaboration, which fosters a positive work environment and enhances team performance. Additionally, her knowledge of OSHA regulations ensures that safety and compliance are prioritized within the operational framework. As a key player in the MSP team, Heather Baier continues to leverage her insights and expertise to drive success for both Manpower and its clients, positioning herself as a vital asset in the ever-evolving landscape of workforce management.
Program Manager - On Site at Manpower in April 2019 to Present
Account Manager - On Site at INTEGRITY STAFFING in January 2017 to January 2018
Account Manager - On Site at SEATON CORP. LLC in January 2013 to January 2016
Manager of Scheduling/Registration Department at HUDSON PHYSICIANS in January 2007 to January 2013
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University of Phoenix, Bachelor's degree, November 2026
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Team Performance
Strategic Thinking
Customer Service Representatives
Sales Operations
Resource Efficiency
Customer Satisfaction
Health Insurance
Customer Analysis
Professional Employer Organization (PEO)
Customer Experience
Customer Service Training
Customer Marketing
Performance Improvement
Customer Retention
Software Implementation
Client Surveys
Soft Skills
Microsoft Excel
Business Reviews
Customer Experience Management
Staffing Processes
Staffing Services
Health Systems
Care Coordination
High Sense of Urgency
Call center start-up
Business Relationship Management
Interpersonal Communication
Service Delivery
Leadership Development Coaching
HR Operations
Human Resources Information Systems (HRIS)
Call Center Administration
Customer Service Management
Customer Service Operations
Customer Relationship Management (CRM)
Discharge Planning
Etiquette
Working Experience
Account Management
Client Development
Leadership Development
Call Center Development
Collaborative Problem Solving
Organization Skills
Skilled Multi-tasker
Team Leadership
Interpersonal Skills
Supervisory Skills
Guarantees
Support Services
Written Communication
Temporary Staffing
Site Management
Daily Operations
Diverse Groups
Operational Efficiency
Stressful Situations
Teamwork
Microsoft Word
Performance Management
Training and Development (HR)
Client Services
Relationship Building
Customer Support
Program Management
Client Relations
Recruiting
Hiring
Human Resources (HR)
Business Development
Sales
Vendor Management
Applicant Tracking Systems
Microsoft Office
Google Suite
Coaching
Interviewing
Safety Training
OSHA
Patient Care
Competency Based Interviewing
Best Practices
IVR Management/Reporting
Vendor Management Software
Bilingual in English and Somali
Management
Leadership
Onboarding
Customer Service
Cold Calling
Time Management
Problem Solving
Communication
Cross-functional Team Leadership
Payroll
Critical Thinking
Analytical Skills
Talent Management
Training
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Discover more about ManpowerWhat is Heather Baier email address?
Email Heather Baier at [email protected]. This email is the most updated Heather Baier's email found in 2026.
How to contact Heather Baier?
To contact Heather Baier send an email to [email protected]. (updated on September 05, 2024)
What company does Heather Baier work for?
Heather Baier works for Manpower
What is Heather Baier's role at Manpower?
Heather Baier is Program Manager - On Site
What is Heather Baier's Phone Number?
Heather Baier's phone (416) ***-*216
What industry does Heather Baier work in?
Heather Baier works in the Staffing & Recruiting industry.
Heather Baier Email Addresses
Heather Baier Phone Numbers
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