Harrison Basham

Harrison Basham currently serves as a Student Finance Coordinator at Kaplan, where he plays a pivotal role in streamlining financial aid processes and enhancing student financial services. Leveraging his extensive background in higher education administration and account management, Harrison oversees a diverse portfolio of over 13,000 students annually, ensuring they receive accurate and efficient financial solutions to support their academic pursuits. His expertise in financial aid administration, coupled with his proficiency in CRM tools such as Campus Nexus, Orion, and Salesforce, allows him to optimize financial aid assessments, improve compliance with Title IV regulations, and enhance overall operational efficiency.

In his current role, Harrison is instrumental in developing and implementing innovative strategies to increase tuition funding efficiency while maintaining a high standard of quality assurance—achieving a 99% accuracy rate in financial assessments. He actively collaborates with students to clarify financial options, address concerns, and foster long-term relationships that promote student satisfaction and retention. Harrison’s strong communication skills and ability to manage escalations ensure that student needs are met promptly and effectively, contributing to a positive educational experience.

Furthermore, Harrison is involved in training staff on the latest financial aid policies and CRM systems, ensuring that team members are well-equipped to deliver exceptional service. His deep understanding of student financial aid processes, combined with his data analytics expertise, enables him to identify opportunities for process improvements and compliance enhancements. Overall, Harrison Basham’s role at Kaplan exemplifies his commitment to operational excellence, student success, and continuous process optimization within the higher education landscape.