Gregory Laday

Gregory Laday currently serves as the Operations Manager at Pacific Dental Services Foundation, where he leverages his extensive healthcare operations expertise to drive organizational excellence and enhance patient care. In this role, Gregory oversees the coordination and execution of key projects aimed at optimizing operational workflows, improving patient engagement strategies, and expanding community outreach initiatives. His leadership ensures that the foundation’s mission to provide accessible, high-quality dental care is effectively supported through innovative process improvements and strategic resource allocation.

One of Gregory’s core focuses is streamlining scheduling strategies to maximize appointment capacity, which directly contributes to increased office profitability and reduced patient wait times. By implementing data-driven scheduling protocols and leveraging automation tools, he has successfully enhanced operational efficiency across multiple clinics. Gregory’s background in team leadership and client relations plays a vital role in fostering a collaborative environment, motivating staff, and ensuring a consistent, positive patient experience. His expertise in negotiation and B2B relationships further supports partnerships with community organizations and healthcare providers, expanding the foundation’s reach and impact.

Gregory’s passion for delivering value is complemented by his skills in process optimization, customer service refinement, and operational management. His proactive approach and results-oriented mindset have led to measurable improvements in patient retention and satisfaction. With a strong foundation in healthcare operations, combined with his experience as a former professional athlete, Gregory brings a unique blend of discipline, strategic thinking, and resilience—qualities that continue to drive success at Pacific Dental Services Foundation.