Greg Larowe
Director Fare Revenue & Administrative Services at TriMet | Portland, Oregon, United States
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Greg Larowe serves as the Manager of Fare Systems Projects at TriMet, where he plays a pivotal role in enhancing the Hop Fastpass regional fare collection system. With a robust background in both IT and call center operations management, Greg leverages his diverse skill set to drive key projects that improve customer experience and operational efficiency. His expertise in project management is evident as he oversees the development of comprehensive analyses and system requirements, ensuring that agency priorities are met through effective change order implementation.
In his current role, Greg is instrumental in creating and developing detailed scopes of services for department contracts, which are critical for the seamless integration of new technologies and processes within the fare revenue systems. His involvement in the bid procurement process with the Procurement Department showcases his ability to navigate complex organizational structures and foster collaboration across various teams. This not only enhances the operational capabilities of TriMet but also strengthens relationships with stakeholders at all levels.
Greg's strengths in leadership and team management are complemented by his commitment to customer service, which is essential in the transportation industry. His proficiency in IT service management and understanding of Software as a Service (SaaS) models position him as a forward-thinking leader who embraces change and innovation. As he continues to tackle new challenges, Greg remains dedicated to personal growth and the advancement of TriMet's fare systems, ensuring that they meet the evolving needs of the community while maintaining high standards of service delivery.
Director Fare Revenue & Administrative Services at TriMet in November 2024 to Present
Manager - Fare Systems Projects at TriMet in December 2023 to November 2024
Fare Systems Operations Manager at TriMet in January 2021 to December 2023
Sr. Fare Revenue Systems Analyst at TriMet in July 2015 to January 2021
IT - Sr. Problem Management Analyst at Cambia Health Solutions in January 2012 to January 2015
World Travler at Self in August 2010 to December 2011
IT - Senior Problem Manager at Dell in January 2009 to January 2010
IT - Business Relationship Manager at Dell in January 2006 to January 2009
Global Call Center Operations Manager at Dell in January 2003 to January 2006
Workforce Management Manager at Sprint Nextel in January 2000 to January 2003
Workforce Management Analyst at Sprint Nextel in January 1999 to January 2000
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Trevecca Nazarene University, Master of Business Administration (MBA)
University of Tennessee, Knoxville, Bachelor of Arts (B.A.)
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Project Implementation
Customer Service
Project Coordination
Budgeting
Organizing
HR Policies
Documentation
Blogging
Hiring/firing
Interviewing
Microsoft Office
Troubleshooting
Confidentiality
Root Cause Analysis
Team Management
Software Documentation
Budgets
Cross-functional Team Leadership
Access
Call Center
SharePoint
Workforce Management
Coaching
Vendor Management
Visio
Customer Satisfaction
Interviews
Contact Centers
Call Centers
Operations Management
Team Leadership
Management
Program Management
Outsourcing
ITIL
Leadership
Customer Experience
Team Building
Process Improvement
Software Development
SaaS
Business Analysis
IT Service Management
IT Management
Disaster Recovery
Change Management
Business Process Improvement
SDLC
CRM
Incident Management
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Discover more about TriMetWhat is Greg Larowe email address?
Email Greg Larowe at [email protected] and [email protected]. This email is the most updated Greg Larowe's email found in 2026.
How to contact Greg Larowe?
To contact Greg Larowe send an email to [email protected] or [email protected]. (updated on September 04, 2024)
What company does Greg Larowe work for?
Greg Larowe works for TriMet
What is Greg Larowe's role at TriMet?
Greg Larowe is Director Fare Revenue & Administrative Services
What is Greg Larowe's Phone Number?
Greg Larowe's phone (503) ***-*312
What industry does Greg Larowe work in?
Greg Larowe works in the Transportation/Trucking/Railroad industry.
Greg Larowe Email Addresses
Greg Larowe Phone Numbers
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