Greg Hay
Head of Business Design | Transformation & Strategy | BT, EE & Plusnet at BT | Greater Cardiff Area
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Head of Business Design | Transformation & Strategy | BT, EE & Plusnet at BT in October 2018 to Present
Customer Operations Director at Ogi in May 2023 to Present
Senior Director, Customer Operations at Ogi in October 2024 to Present
Head of Customer Experience NPS | BT Technology | CIO at BT in February 2016 to October 2018
Head of Service Evolution - Voice at BT in October 2014 to January 2016
Head of PSTN Voice Service Delivery at BT in December 2012 to October 2014
Data Integrity and Special Projects Manager at BT in September 2011 to December 2012
Data Management Design Engineer at BT in January 2005 to September 2011
Customer Service Engineer at BT in September 2000 to January 2005
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Fitzalan High School, January 1995 to January 2000
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Strategic Thinking
Leadership
Agile & Waterfall Methodologies
Scrum
People Management
Cross-functional Team Leadership
Service Delivery Management
Business Strategy
Business Development
Service Delivery
Telecommunications
Management
Team Leadership
Stakeholder Management
Performance Management
People leadership of large teams
Lean methodology
Business Process Improvement
Fun
Customer perception management
Customer service
Managed Services
Problem solving
Service innovation
Service Management
Strategy
Change Management
Ability to take the complex out of complex
Cultural transformation
Effective decision making
Business Transformation
Voice over IP (VoIP)
Internet Protocol (IP)
IT Service Management
Team Management
Employee Engagement
Technology Services
Process Improvement
Customer Satisfaction
IT Strategy
Culture Change
Design Thinking
Collaborative Leadership
Business Analysis
Project Management
Technology Solutions
Change Programmes
Customer Experience
Service Operation
Integration
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Discover more about BTWhat is Greg Hay email address?
Email Greg Hay at [email protected]. This email is the most updated Greg Hay's email found in 2026.
How to contact Greg Hay?
To contact Greg Hay send an email to [email protected].
What company does Greg Hay work for?
Greg Hay works for BT
What is Greg Hay's role at BT?
Greg Hay is Head of Business Design | Transformation & Strategy | BT, EE & Plusnet
What is Greg Hay's Phone Number?
Greg Hay's phone (**) *** *** 520
Greg Hay Email Addresses
Greg Hay Phone Numbers
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