Greg Andree
Lead Network Project Program Manager at AT&T | Lewisville, Texas, United States
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Greg Andree is a dynamic and results-driven Lead Network Project Program Manager at AT&T, where he leverages his extensive experience in the telecom industry to drive innovation and enhance customer experiences. Currently, he plays a pivotal role on the customer-facing Interactive Voice Response (IVR) team, managing a system that handles millions of calls each month. His expertise in Agile methodologies allows him to effectively collaborate with cross-functional teams to implement development activities aimed at optimizing the caller experience.
In his current position, Greg is not only focused on enhancing the IVR systems but also on the critical aspects of reporting and analytics. By analyzing the health and effectiveness of multiple IVRs, he ensures that the systems are not only operational but also delivering exceptional service quality. His analytical skills enable him to identify trends and areas for improvement, which are essential for maintaining high standards in customer support and service.
Greg's leadership style is characterized by adaptability and a strong emphasis on team building. He fosters an environment where team members feel empowered to contribute their ideas, leading to innovative solutions and a culture of continuous improvement. His ability to manage complaint resolution effectively and maintain operational excellence in contact center management has earned him a reputation as a trusted leader within the organization. With a commitment to exceeding expectations while ensuring a fun and engaging workplace, Greg Andree continues to make significant contributions to AT&T's mission of delivering superior customer service in an ever-evolving telecom landscape.
Lead Network Project Program Manager at AT&T in May 1997 to Present
Call Center Operations Manager at ManpowerGroup in May 1996 to May 1997
Call Center Operations Manager at Zacson in January 1994 to May 1996
Nuclear, Biological & Chemical Specialist at US Army in January 1990 to January 1993
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army chemical school
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Critical Thinking
User Flows
Performance Metrics
Voice of the Customer
Service Quality
Support Documentation
Problem Solving
Customer Satisfaction
Team Building
Complaint Management
Coaching
Presentations
Communication
Call Center Administration
Analytical Skills
Customer Service Management
Contact Center Management
Contact Center Operations
Customer Support
User Experience (UX)
User Experience Design (UED)
Leadership
Call Centers
Customer Service
Customer Experience
Vendor Management
Call Center
Process Improvement
Troubleshooting
IT Operations
Analytics
Telecommunications
Managing Employees
Operations Management
Business Analysis
Team Management
Business Process Improvement
Analysis
Corporate Communications
Writing
Management
IVR
Training
Microsoft Office
Team Leadership
Project Management
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Discover more about AT&TWhat is Greg Andree email address?
Email Greg Andree at [email protected] and [email protected]. This email is the most updated Greg Andree's email found in 2026.
How to contact Greg Andree?
To contact Greg Andree send an email to [email protected] or [email protected]. (updated on August 25, 2024)
What company does Greg Andree work for?
Greg Andree works for AT&T
What is Greg Andree's role at AT&T?
Greg Andree is Lead Network Project Program Manager
What is Greg Andree's Phone Number?
Greg Andree's phone (214) ***-*869
What industry does Greg Andree work in?
Greg Andree works in the Telecommunications industry.
Greg Andree Email Addresses
Greg Andree Phone Numbers
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