Grahan Affonso
Customer Service Analyst at Atento | São Paulo, São Paulo, Brazil
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Grahan Affonso is a dedicated Customer Service Analyst at Atento, where he leverages his extensive background in data analysis and project management to enhance customer experience and drive strategic resolutions. With a solid foundation in International Relations, Grahan brings a unique perspective to his role, focusing on the intersection of data-driven insights and effective communication. His expertise in creating dynamic dashboards and utilizing advanced Excel functionalities, such as Pivot Tables and Macros, allows him to transform complex data sets into actionable insights that inform business decisions.
At Atento, Grahan is currently involved in key projects that emphasize the importance of customer experience (CX) in a rapidly evolving digital landscape. He plays a crucial role in developing customer engagement strategies that are informed by thorough market trend analysis and data interpretation. His skills in SIPOC (Suppliers, Inputs, Process, Outputs, Customers) modeling and ETL processes enable him to streamline operations and enhance the efficiency of data management systems, ensuring that the organization remains agile and responsive to customer needs.
Grahan's proficiency in storytelling through digital channels allows him to present data findings in a compelling manner, facilitating better understanding and collaboration among stakeholders. His analytical skills, combined with a strong emphasis on project management, position him as a vital asset in driving innovation and fostering a culture of continuous improvement within the organization. As he continues to navigate the complexities of customer service in a tech-driven environment, Grahan remains committed to delivering exceptional results that align with Atento's strategic objectives.
Customer Service Analyst at Atento in June 2024 to Present
Business Analyst at Deloitte in November 2022 to July 2023
Analista de dados & PMO at New Hub NVOCC in October 2022 to November 2022
Analista de dados & Planning at New Hub NVOCC in May 2022 to October 2022
Operações & Supply Chain at New Hub NVOCC in December 2021 to May 2022
Finnance & Operations Intern at IBM in January 2021 to December 2021
Operations & Facilities Intern at STATE Innovation hub in December 2019 to December 2020
Assistente administrativo at Banco PAN in August 2018 to October 2019
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MBA USP/Esalq, Pós-graduação Lato Sensu - MBA Executivo, October 2026
Universidade São Judas Tadeu, Bacharelado, October 2026
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Planejamento de projetos
SIPOC
Ciclo PDCA
Gestão de equipes
Inglês para negócios
Prospecção estratégica
Storytelling digital
Comunicação empresarial
Habilidades de apresentação
Apresentações
DAX (Expressões de análise de dados)
ETL (Extração, transformação e carregamento)
Modelagem estatística
SQL
VBA (Visual Basic for Applications)
Microsoft Excel Macros
Dashboards
Tabelas dinâmicas
VBA Excel
Excel Pivot
Excel Macro
Microsoft Power Query
ESL (Inglês como segunda língua)
Metodologias Agile
Painéis do Excel
Gestão de projetos
Habilidades analíticas
Melhoria de processos
Redução de custos
Gestão da qualidade
Metodologia DMAIC
Análise de negócios
Análise de dados
Banco de dados
Ciência de dados
Liderança
Trabalho em equipe
Escrita
Tradução
Gestão de conflitos
Microsoft Office
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Discover more about AtentoWhat is Grahan Affonso email address?
Email Grahan Affonso at [email protected]. This email is the most updated Grahan Affonso's email found in 2026.
What is Grahan Affonso phone number?
Grahan Affonso phone number is (11) 99485-0926.
How to contact Grahan Affonso?
To contact Grahan Affonso send an email to [email protected]. If you want to call Grahan Affonso try calling on (11) 99485-0926. (updated on December 05, 2024)
What company does Grahan Affonso work for?
Grahan Affonso works for Atento
What is Grahan Affonso's role at Atento?
Grahan Affonso is Customer Service Analyst
What industry does Grahan Affonso work in?
Grahan Affonso works in the Information Technology & Services industry.
Grahan Affonso Email Addresses
Grahan Affonso Phone Numbers
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