Grace Kiguru

Grace Kiguru currently serves as a Change Manager at KCB Bank Group, where she plays a pivotal role in driving digital transformation initiatives and enhancing operational efficiency across the organization. Her expertise lies in leading end-to-end change management processes, ensuring that all requirements are thoroughly analyzed, validated, and aligned with strategic business objectives. Grace’s approach emphasizes a people-centric perspective, advocating for processes that empower users rather than burden them, which is fundamental to KCB’s commitment to customer-centric innovation.

In her role, Grace oversees critical projects related to mobile and fixed data support, service operations management, incident management, and IT support and administration. She is instrumental in managing changes to complex systems such as mobile money platforms, ensuring seamless deployment through effective change control processes and tools. Her proficiency in conducting post-implementation reviews helps identify opportunities for continuous service improvement, aligning with industry best practices in IT compliance, risk assessment, and regulatory requirements.

Grace’s skill set extends to wireframing, product management, and business process improvement, enabling her to translate technical requirements into user-friendly solutions that enhance customer experience and operational agility. Her expertise in project coordination and management ensures that initiatives are delivered on time, within scope, and with measurable impact. By leveraging her knowledge of service governance and data/network support, Grace consistently fosters a culture of innovation and resilience, positioning KCB Bank Group at the forefront of digital banking transformation.