Glenn Catarious
Customer Success Executive at Infor | Harleysville, Pennsylvania, United States
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Glenn Catarious is a seasoned Customer Success Executive at Infor, where he leverages his extensive background in IT service delivery and managed services to drive exceptional outcomes for clients. With a focus on ERP software services, Glenn plays a pivotal role in ensuring that organizations maximize their investment in technology while achieving their strategic objectives. His expertise in C-Suite engagement allows him to build strong relationships with executive leadership, ensuring alignment between business goals and technology solutions.
Currently, Glenn is spearheading several key projects that enhance workforce management and optimize operational efficiency for clients across various industries. His deep understanding of complex technology projects, combined with his proficiency in ITIL frameworks, empowers him to implement best practices that streamline service delivery and improve customer satisfaction. Glenn’s technical acumen in Cisco and Avaya technologies further enhances his ability to deliver tailored solutions that meet the unique needs of each organization.
In addition to his project management skills, Glenn is a dynamic leader who excels in C-Level presentations, effectively communicating complex concepts in a clear and engaging manner. His commitment to professional services and management ensures that his teams are equipped with the tools and knowledge necessary to succeed. By fostering a culture of collaboration and continuous improvement, Glenn not only drives customer success but also contributes to the overall growth and innovation within Infor. His passion for technology and dedication to client outcomes make him a trusted partner in navigating the ever-evolving landscape of IT services.
Customer Success Executive at Infor in June 2022 to Present
Global Head of ITIL Service Delivery for Networking at Zurich Insurance Company Ltd. in July 2010 to April 2022
Director of Telecomunications at AIG in March 2003 to July 2009
VP Prof Serv / Dir Sales Eng / Sales Eng. at Verint in January 1999 to January 2003
Director IT/Telecom Consulting Services at Teloquent in January 1998 to January 2000
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Saint Joseph's University, MBA
Villanova University, MS
Elizabethtown College, BS
Villanova University, Master's degree
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Software as a Service (SaaS)
Customer Success
Avaya
Workforce Management
Call Center
Disaster Recovery
Vendor Management
ACD
Data Center
IT Strategy
ITIL
Outsourcing
Cisco Technologies
Telecommunications
IVR
Business Case
IT Service Management
VoIP
Avaya Technologies
Leadership
Networking
Professional Services
Business Analysis
Management
Call Centers
Program Management
Strategy
Process Improvement
Business Process Improvement
Voice over IP (VoIP)
Enterprise Resource Planning (ERP)
ITIL Process Implementation
Managed Services
Trusted Business Advisor
C-Level Relationships
C-Level Presentations
Software Development
IT Service Delivery
SQL
Database Design
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Discover more about InforWhat is Glenn Catarious email address?
Email Glenn Catarious at [email protected] and [email protected]. This email is the most updated Glenn Catarious's email found in 2026.
How to contact Glenn Catarious?
To contact Glenn Catarious send an email to [email protected] or [email protected]. (updated on August 26, 2024)
What company does Glenn Catarious work for?
Glenn Catarious works for Infor
What is Glenn Catarious's role at Infor?
Glenn Catarious is Customer Success Executive
What is Glenn Catarious's Phone Number?
Glenn Catarious's phone (215) ***-*168
What industry does Glenn Catarious work in?
Glenn Catarious works in the Information Technology & Services industry.
Glenn Catarious Email Addresses
Glenn Catarious Phone Numbers
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