Gisel Matthews
Operations Analyst at QTS Data Centers | Suwanee, Georgia, United States
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Gisel Matthews is a seasoned Operations Analyst at QTS Data Centers, where she leverages her extensive expertise in change management to drive operational excellence and enhance organizational efficiency. With a decade of experience, Gisel plays a pivotal role in overseeing and implementing successful organizational changes that align with the strategic goals of the company. Her proficiency in facilitating weekly Change Advisory Board (CAB) and Governance meetings for both IT and Facilities organizations is instrumental in fostering cross-functional alignment and ensuring compliance with established protocols.
In her current role, Gisel is not only responsible for reviewing and approving Requests for Change (RFCs) but also collaborates closely with Technical Change leads to guarantee that all changes adhere to documented Change Management processes. Her commitment to maintaining high standards in change execution is complemented by her support for the IT Service Management (ITSM) team, where she utilizes Agile methodologies to manage the backlog of stories, significantly enhancing productivity and efficiency across teams.
Gisel's expertise extends to training new hires at QTS on Change Management processes, ensuring that all team members are well-versed in the best practices that underpin successful change initiatives. Her skills in cloud computing, enterprise software, and business analysis further bolster her ability to integrate complex systems and streamline operations within the data center environment. As a results-oriented professional, Gisel Matthews continues to make a significant impact at QTS Data Centers, driving innovation and fostering a culture of continuous improvement in an ever-evolving industry.
Operations Analyst at QTS Data Centers in May 2015 to Present
Application Support Analyst at Cbeyond in March 2010 to January 2015
Change Management Analyst at EDS, an HP Company in January 2003 to June 2009
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Savannah State University, BA, October 1987 to October 1991
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Agile & Waterfall Methodologies
Unix
Siebel
Project Management
Cloud Computing
Telecommunications
Windows Server
Enterprise Architecture
Data Center
Enterprise Software
Networking
PMP
IT Management
Troubleshooting
Business Analysis
Active Directory
Vendor Management
Visio
Technical Support
Security
SDLC
SharePoint
ITIL
Disaster Recovery
Integration
Microsoft SQL Server
Windows
System Deployment
Change Management
Analysis
Help Desk Support
Mobile Devices
Call Centers
IT Service Management
Management
Service Delivery
Software Documentation
System Administration
Training
VoIP
Process Improvement
Information Technology
IT Operations
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Discover more about QTS Data CentersWhat is Gisel Matthews email address?
Email Gisel Matthews at [email protected], [email protected] and [email protected]. This email is the most updated Gisel Matthews's email found in 2026.
How to contact Gisel Matthews?
To contact Gisel Matthews send an email to [email protected], [email protected] or [email protected]. (updated on September 02, 2024)
What company does Gisel Matthews work for?
Gisel Matthews works for QTS Data Centers
What is Gisel Matthews's role at QTS Data Centers?
Gisel Matthews is Operations Analyst
What is Gisel Matthews's Phone Number?
Gisel Matthews's phone (404) ***-*382
What industry does Gisel Matthews work in?
Gisel Matthews works in the Information Technology & Services industry.
Gisel Matthews Email Addresses
Gisel Matthews Phone Numbers
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