Gilles Kousemaker
Chief Demand Officer / Director Migration & Operational Readiness at AirPlus International | Sydney, New South Wales, Australia
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Gilles Kousemaker currently serves as the Chief Demand Officer and Director of Migration & Operational Readiness at AirPlus International, where he plays a pivotal role in shaping the company's strategic growth and technological transformation. In his capacity as Chief Demand Officer, Gilles is responsible for driving demand generation, aligning business objectives with market needs, and fostering innovative go-to-market strategies that enhance AirPlus’s competitive positioning within the corporate payments and travel management industry. His expertise in negotiation, stakeholder engagement, and empathy ensures that client and partner requirements are effectively captured and translated into actionable development initiatives.
Simultaneously, as Director of Migration & Operational Readiness, Gilles leads complex cross-functional projects focused on transitioning AirPlus’s extensive customer base and partner ecosystem onto a new, state-of-the-art IT platform. This critical initiative involves meticulous change management, risk mitigation, and ensuring seamless user experience (UX) and user interface (UI) design during the migration process. Gilles’s background in agile leadership, quality assurance, and design research underpins his ability to orchestrate smooth transitions while maintaining operational excellence.
His approach emphasizes collaboration, creativity, and pragmatic problem-solving—key to navigating the complexities of digital transformation in a highly regulated industry. Gilles fosters a culture of continuous improvement by promoting transparent communication and empowering his teams to adapt swiftly to change. With a keen focus on sustainability and customer-centric solutions, he ensures that AirPlus not only meets current demands but also anticipates future market trends, reinforcing its position as a forward-thinking leader in the payments and travel industry.
Chief Demand Officer / Director Migration & Operational Readiness at AirPlus International in July 2022 to Present
IT Business Transformation Consultant at AirPlus International in November 2024 to Present
Director of Strategic Product Management at AirPlus International in September 2021 to December 2022
Head of Migration / Release Train Engineer at AirPlus International in April 2019 to September 2021
Personal goal pursuit at Career Break in October 2018 to March 2019
Project Manager at AirPlus International in April 2016 to September 2018
Innovation scout at AirPlus International in November 2014 to April 2016
Product Owner - User Experience, Online Portal, Mobile and Web Services at AirPlus International in February 2012 to March 2016
Data Quality Manager & Employee Satisfaction agent at AirPlus International in September 2011 to January 2012
Personal goal pursuit at Career Break in November 2010 to August 2011
User Interface Designer at Alcatel-Lucent Enterprise in February 2010 to August 2010
Product & Brand Designer at Brion Experimental in February 2009 to May 2009
Strategic & Product Design Consultant at Hertel in September 2008 to January 2009
Product Design Consultant at The Sustainable Dance Club in February 2007 to September 2007
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Delft University of Technology, Bachelor of Science - BS, September 2026
SMBS - University of Salzburg Business School, Academic course of Project Management, September 2026
Gladwell Academy, Release Train Engineer & Agile Leadership (Scaled Agile Framework), September 2026
Delft University of Technology, Master of Science - MS, September 2026
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Negotiation
Provider Relations
Outsourcing
Business Intelligence (BI)
empathy
User Experience Design (UED)
Sustainability
Sustainability Education
Corporate Strategy
Market Analysis
Go-to-Market Strategy
New Business Development
Spanish
Brand Design
Product Marketing
Creativity Skills
Cognitive Ergonomics
Design Research
Quality Assurance
Employee Engagement
Financial Services
Data Analysis
Distribution
Web Design
Mobile Design
User Experience (UX)
User Interface Design
Software Development
Business Strategy
Creative Strategy
Business Model Innovation
Product Design
Project Management
International Market Entry
Data Analytics
Payment Solutions
Communication
Change Management
Program Management
Product Management
Marketing Strategy
Market Research
People Management
Scaled Agile Framework
Management
Agile Leadership
Migration Projects
Product Development
Strategic Planning
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Discover more about AirPlus InternationalWhat is Gilles Kousemaker email address?
Email Gilles Kousemaker at [email protected] and [email protected]. This email is the most updated Gilles Kousemaker's email found in 2026.
How to contact Gilles Kousemaker?
To contact Gilles Kousemaker send an email to [email protected] or [email protected]. (updated on April 21, 2025)
What company does Gilles Kousemaker work for?
Gilles Kousemaker works for AirPlus International
What is Gilles Kousemaker's role at AirPlus International?
Gilles Kousemaker is Chief Demand Officer / Director Migration & Operational Readiness
What is Gilles Kousemaker's Phone Number?
Gilles Kousemaker's phone (**) *** *** 127
What industry does Gilles Kousemaker work in?
Gilles Kousemaker works in the Financial Services industry.
Gilles Kousemaker Email Addresses
Gilles Kousemaker Phone Numbers
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