Gigi Son

Gigi Son is a highly accomplished Senior Services Operations Manager at Jamf, where she plays a pivotal role in driving operational excellence within the company's global service delivery framework. Her expertise lies in streamlining service operations, managing comprehensive training programs, and optimizing workflows to ensure maximum efficiency and customer satisfaction. At Jamf, Gigi leads cross-functional initiatives that enhance service scalability and consistency across diverse markets, leveraging her strong stakeholder management skills to coordinate efforts between internal teams, vendors, and partners worldwide.

One of her key contributions involves the development and execution of global training programs tailored to meet the evolving needs of Jamf’s customer base. Gigi’s strategic forecasting and resource planning ensure that training courses are delivered seamlessly, supporting the onboarding of new clients and the continuous upskilling of existing teams. Her focus on process optimization has resulted in significant improvements in operational workflows, reducing turnaround times and elevating service quality.

Gigi’s dedication to excellence has been recognized through multiple awards, including the Pinnacles Award (2024) for top performance, the Above and Beyond Award (2023) for her exceptional commitment, and the Juggler Award (2022) for her remarkable multitasking abilities. Her skill set encompasses advanced proficiency in Microsoft Office, organization, customer service, and communication, complemented by her experience in international sales and enterprise resource planning tools like Exact Globe.

Fluent in navigating complex global service environments, Gigi is passionate about resource optimization and continuously seeks innovative ways to enhance operational efficiency. Her leadership and strategic vision make her a vital asset to Jamf’s mission of delivering exceptional IT management solutions worldwide.