Gerald Monks

Q: What is Gerald Monks email address?

Email Gerald Monks at gmonks63@gmail.com and gmonks@firstcomm.com. This email is the most updated Gerald Monks's email found in 2026.

Q: How to contact Gerald Monks?

To contact Gerald Monks send an email to gmonks63@gmail.com or gmonks@firstcomm.com. If you want to call Gerald Monks try calling on 8154811309. (updated on August 26, 2024)

Network Operations Center Technician at First Communications | Joliet, Illinois, United States

About Gerald Monks

Gerald Monks is a seasoned IT and Telecommunications Engineer currently excelling as a Network Operations Center Technician at First Communications. With a robust background in incident, problem, and change management, Gerald thrives in environments that challenge his technical acumen and problem-solving skills. His expertise encompasses a wide array of services, including SONET, VOIP with SIP and MGCP, Dedicated Internet, MPLS, and VPLS, as well as unbundled services like POTS and UNEP.

In his role, Gerald is instrumental in performing Tier 3 support, where he adeptly handles complex troubleshooting and maintenance tasks. His responsibilities include executing MACD (Move, Add, Change, and Delete) functions and isolating switch translations, ensuring seamless service delivery and minimal downtime for clients. His proficiency with platforms such as Broadsoft and VoipLogic/LOKI further enhances his ability to resolve issues efficiently and effectively.

Gerald’s technical toolkit is extensive, featuring skills in network administration, quality assurance, and active directory management, alongside practical experience with Visio for network design and documentation. His familiarity with protocols like PPPoE and technologies such as DWDM positions him as a valuable asset in the telecommunications landscape. Driven by a passion for delivering high-quality service, Gerald continuously seeks out challenging opportunities that allow him to leverage his skills and contribute to the success of his team and organization. His commitment to excellence and proactive approach to problem-solving make him a key player in First Communications’ mission to provide reliable and innovative telecommunication solutions.

Gerald Monks Work

Network Operations Center Technician at First Communications in September 2014 to Present

Install Engineer at V-Soft Consulting Group, Inc. in September 2023 to Present

Sole Proprietor at Rack Stack Net in January 2017 to January 2023

Gerald Monks Education

Microtrain, Certificate of Completion, July 2026

Colorado Technical University, none, July 2026

Everest (National Institute of Technology, Associates, July 1981 to July 1983

Gerald Monks Skills

Visio

IPTV Internet VOICE IAD Installer and Troubleshooter

Data Center

About Gerald Monks's Current Company

First Communications

Discover more about First Communications

Frequently Asked Questions about Gerald Monks

What is Gerald Monks email address?

Email Gerald Monks at [email protected] and [email protected]. This email is the most updated Gerald Monks's email found in 2026.

What is Gerald Monks phone number?

Gerald Monks phone number is 8154811309.

How to contact Gerald Monks?

To contact Gerald Monks send an email to [email protected] or [email protected]. If you want to call Gerald Monks try calling on 8154811309. (updated on August 26, 2024)

What company does Gerald Monks work for?

Gerald Monks works for First Communications

What is Gerald Monks's role at First Communications?

Gerald Monks is Network Operations Center Technician

What industry does Gerald Monks work in?

Gerald Monks works in the Telecommunications industry.