Gary Haldane

Established since 2004, we provide Enterprise CRM & Telephony Systems for Contact Centres, which help to drive performance improvement, customer engagement & compliance. We deliver best practice business solutions that help reduce our clients'​ provision for bad debt through improving the management of credit control and the collection and recovery of debt. At the same time we enable our clients to protect their brands & reputations by optimising customer engagement, by treating customers fairly and by dealing with vulnerable customers in an appropriate and effective manner. We also ensure that regulatory compliance is not only achieved but can easily be demonstrated. We achieve this through the provision of innovative and agile technology solutions designed to improve the productivity and performance of collections teams within customer-servicing environments in a diverse range of industry sectors, driving down costs whilst increasing the level of revenues collected. Our systems are successfully used widely across a variety of industries such as: • Banking & Financial Services • Insurance • Utilities (Gas, Electricity & Water) • Business Process Outsourcing • Telecoms • High Cost Short Term Lending • Legal • Claims Management • Automotive Finance • Finance/Leasing • Mail-Order/Catalogues • Logistics Management • Debt management, Purchasing and Collection/Recovery Our systems are robust and proven and they provide a rapid return on investment; they are easy and quick to implement, hosted in the cloud and deployed via a low cost of ownership SAAS model. Alternatively, for organisations that may prefer an outsourced solution, we can also provide a fully accredited, managed service. Please feel free to check our website at www.ddisoftware.co.uk or call us on 0141 428 3994, we'd be delighted to speak with you.