Gage Riker
Sr. Technical Support Analyst at WellSky | Overland Park, Kansas, United States
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Gage Riker is a dedicated Sr. Technical Support Analyst at WellSky, where he leverages his extensive background in system and support engineering to provide exceptional Tier 3 support for clients in the healthcare sector. With over four years of specialized experience in technical support and an impressive eight years in customer service, Gage excels in resolving complex technical issues, including intricate networking challenges, deep application malfunctions, and SQL-related problems. His role is pivotal in managing the technical issues faced by WellSky Blood Centers, ensuring that clients receive timely and effective solutions that enhance their operational efficiency.
Gage's expertise in Red Hat Enterprise Linux (RHEL) and software troubleshooting allows him to navigate and resolve issues with precision, while his proficiency in SQL empowers him to analyze and rectify database-related concerns swiftly. He is also skilled in utilizing tools like New Relic for performance monitoring, which aids in preemptively identifying potential issues before they escalate. His commitment to maintaining a client satisfaction rate of 3.5 or higher out of 4 underscores his dedication to client relations and his ability to communicate effectively with diverse stakeholders.
In addition to his technical acumen, Gage is known for his strong teamwork and collaboration skills, which are essential in a fast-paced support environment. He actively contributes to the development of technical documentation, ensuring that knowledge is shared and accessible for both clients and team members. Gage Riker is not just a problem solver; he is a trusted partner for clients, consistently striving to enhance their experience with WellSky's innovative solutions.
Sr. Technical Support Analyst at WellSky in October 2023 to Present
System Engineer II at Cerner Corporation in August 2022 to August 2023
Support Engineer at WellSky in August 2021 to August 2022
System Engineer at Cerner Corporation in May 2020 to August 2021
Retail Sales Associate at True Value Company in September 2016 to February 2020
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Pittsburg State University, Bachelor's degree, July 2026
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CareAware
Red Hat Enterprise Linux (RHEL)
SQL
New Relic
Software Troubleshooting
Client Relations
Client Services
Technical Support
Technical Documentation
MySQL
Problem Solving
Customer Support
Customer Service
Linux
Software
Active Directory
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Discover more about WellSkyWhat is Gage Riker email address?
Email Gage Riker at [email protected]. This email is the most updated Gage Riker's email found in 2026.
What is Gage Riker phone number?
Gage Riker phone number is 6202100097.
How to contact Gage Riker?
To contact Gage Riker send an email to [email protected]. If you want to call Gage Riker try calling on 6202100097. (updated on August 25, 2024)
What company does Gage Riker work for?
Gage Riker works for WellSky
What is Gage Riker's role at WellSky?
Gage Riker is Sr. Technical Support Analyst
What industry does Gage Riker work in?
Gage Riker works in the Information Technology & Services industry.
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