Fuli Humaeroh

Fuli Humaeroh currently serves as the Group Head of Key & Regional Accounts at Indosat Ooredoo, where she leverages over two decades of extensive experience across various facets of telecommunications and customer-centric industries. In her strategic leadership role, Fuli oversees the development and execution of key sales and marketing initiatives across Indonesia, focusing on fostering robust relationships with large enterprise clients and regional partners. Her expertise in sales management, channel development, and customer experience has been instrumental in driving revenue growth, with a portfolio that manages a sales turnover of IDR 800 billion from medium and large enterprises.

Fuli’s leadership extends to supervising a diverse team of over 250 sales professionals, including direct sales, channel partners, telesales, and support staff. She employs advanced pipeline management techniques and territorial strategies to optimize sales performance and market penetration. Her proactive approach and strategic communication skills enable her to align sales objectives with broader corporate goals, ensuring seamless execution of marketing programs and customer engagement initiatives.

Her deep understanding of operations management, HR management, and customer service excellence positions her as a key driver of organizational growth and operational efficiency. Fuli’s ability to remove obstacles, motivate teams, and foster a culture of accountability has consistently resulted in high-performance outcomes. Her expertise in channel management and marketing management further enhances her capacity to develop innovative solutions that meet evolving customer needs and industry trends, solidifying her reputation as a dynamic leader in the telecommunications sector.