Fredia W
Provider Data Specialist at Optum | Glenside, Pennsylvania, United States
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Fredia W. serves as a Provider Data Specialist at Optum, where she leverages her extensive background in customer service and data entry to enhance operational efficiency and improve client interactions. In her current role, Fredia is instrumental in managing and maintaining accurate provider data, ensuring that all information is up-to-date and compliant with industry standards. Her expertise in insurance operations and underwriting allows her to navigate complex data sets, making her a valuable asset in streamlining processes that directly impact customer satisfaction and retention.
Fredia's daily responsibilities include handling over 75 inbound calls, where she provides exceptional support by confirming details, answering inquiries, and delivering general information to clients. Her top-notch customer service skills enable her to establish rapport quickly, fostering a positive experience for those she interacts with. In addition to her call center duties, she adeptly processes customer service requests through various channels, including email and live chat, demonstrating her adaptability and commitment to meeting client needs.
A key contributor to team development, Fredia has taken the initiative to facilitate comprehensive on-the-job training sessions for newly onboarded staff members. Her dedication to skill development not only enhances team performance but also cultivates a supportive work environment that encourages collaboration and growth. With her strong interpersonal skills and a positive attitude, Fredia W. exemplifies the qualities of a dedicated professional in the healthcare industry, continuously striving to improve service delivery and operational excellence at Optum.
Provider Data Specialist at Optum in October 2017 to Present
Care Coordinator at DaVita Kidney Care in January 2016 to October 2017
Patient Care Specialist/Pharmacy Technician at Philidor Rx Services in June 2015 to January 2016
Underwriting Assistant at Aon in October 2012 to June 2015
Customer Serivce Representive at The Center for Professional Education, Inc. ("CPE INC.") in October 2010 to October 2012
Childcare Program Director at Imani Childcare and Development Childcare in April 2008 to July 2010
Newspaper Sales and Home Delivery at Publisher Circulation Fulfillment in January 2004 to April 2008
Ticket Agent at Comcast Tix in October 2005 to December 2007
Customer Care Representative at Cigna Home Delivery Pharmacy in September 2001 to March 2004
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Chestnut Hill College, August 2026
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Customer Support
Customer Service Representatives
Insurance Underwriting
Insurance Operations
Medical Case Management
Case Management
Patient Care Management
Customer Relationship Management (CRM)
Interpersonal Skills
Microsoft Office
Customer Loyalty
Top-notch Customer Service
Customer Retention
Property & Casualty Insurance
Microsoft Excel
Microsoft Word
Problem Solving
Team Leadership
Team Building
Professional Liability
Customer Service
Data Entry
Sales
Communication
Insurance
Interviews
Call Centers
Analysis
Employee Benefits
Coaching
Strategic Planning
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Discover more about OptumWhat is Fredia W email address?
Email Fredia W at [email protected] and [email protected]. This email is the most updated Fredia W's email found in 2026.
How to contact Fredia W?
To contact Fredia W send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Fredia W work for?
Fredia W works for Optum
What is Fredia W's role at Optum?
Fredia W is Provider Data Specialist
What is Fredia W's Phone Number?
Fredia W's phone (215) ***-*207
What industry does Fredia W work in?
Fredia W works in the Insurance industry.
Fredia W Email Addresses
Fredia W Phone Numbers
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