Frances Drew

Q: What is Frances Drew email address?

Email Frances Drew at francesdrew10@gmail.com and fdrew@georgetownhospitalsystem.org. This email is the most updated Frances Drew's email found in 2026.

Q: How to contact Frances Drew?

To contact Frances Drew send an email to francesdrew10@gmail.com or fdrew@georgetownhospitalsystem.org. (updated on September 03, 2024)

Patient Experience Manager II at McLeod Health | Greater Myrtle Beach Area

About Frances Drew

Frances Drew is a dynamic healthcare marketing professional currently serving as the Customer Experience and Community Relations Coordinator at Tidelands Health. With over a decade of experience in healthcare account management, patient experience, program development, and project management, Frances excels in fostering client relationships that not only build trust but also enhance loyalty within the community. Her role is pivotal in bridging the gap between patient needs and organizational goals, ensuring that the voice of the patient is integral to the decision-making process.

In her current position, Frances acts as a liaison for the patient experience platform, providing essential support to over 75 users. She has successfully implemented a comprehensive user training program that ensures 100% of new leaders are equipped with the necessary skills to utilize the platform effectively. By extracting both qualitative and quantitative data, Frances assists leadership in driving quality improvement initiatives, including the Net Promoter Score (NPS), which is crucial for measuring patient satisfaction and loyalty. Her strategic approach to transparency solutions fosters open communication and enhances the overall patient experience.

Frances’s expertise in strategic planning, problem-solving, and critical thinking positions her as a hands-on strategist and an invaluable asset to her team. Her proficiency in navigating the complexities of the U.S. Health Insurance Portability and Accountability Act (HIPAA) further underscores her commitment to maintaining compliance while delivering exceptional client services. Through her collaborative efforts and innovative mindset, Frances Drew continues to make significant contributions to Tidelands Health, ensuring that patient experience remains at the forefront of the organization’s mission.

Frances Drew Work