Fourth Lagao

As the Director of Business Excellence at Intelegencia, Fourth Lagao plays a pivotal role in shaping the operational landscape of the company within the Business Process Outsourcing (BPO) industry. With over a decade of experience, Fourth has cultivated a robust leadership persona, adept at navigating the complexities of BPO operations while remaining committed to continuous learning and growth. In his current capacity, he collaborates closely with the Philippines Country Manager and the Senior Operations Director, ensuring that strategic initiatives align with the company’s overarching goals.

One of Fourth's key responsibilities is leading the transition team, where he orchestrates the successful onboarding of new accounts. This involves meticulously identifying process improvement opportunities that resonate with the intelligent operations framework, thereby enhancing efficiency and service delivery. His expertise in process audits, particularly utilizing the CUIKA 50/75 methodology, enables him to pinpoint areas for enhancement, ensuring that operational standards not only meet but exceed client expectations.

Fourth's strategic planning skills are complemented by his proficiency in quality management and internal audits, which are critical in maintaining high service standards in a competitive e-commerce landscape. His adeptness with tools like Microsoft Office and Excel further supports data-driven decision-making, allowing for insightful analysis and reporting. As he continues to lead initiatives that foster operational excellence, Fourth Lagao remains a vital asset to Intelegencia, driving innovation and excellence in the BPO sector.