Festus Kitonga
Workforce MIS Analyst at CCI Kenya | Nairobi County, Kenya
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Workforce MIS Analyst at CCI Kenya in May 2022 to Present
Workforce Planning Manager & MIS Analyst at Horizon Contact Centers Ltd in November 2019 to May 2022
Head of Workforce Management - MIS Analyst at Telkom Kenya in March 2019 to November 2019
MIS Analyst Workforce Management at Wananchi Group in September 2016 to August 2018
Workforce Management (Real Time Analyst / MIS Analyst) at Horizon Contact Centers Ltd in November 2014 to September 2016
Trainer at Horizon Contact Centers Ltd in February 2014 to December 2014
Team Leader at Horizon Contact Centers Ltd in May 2014 to November 2014
Voice customer Care Rep at Kencall in January 2013 to September 2013
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Kenya College Of Accountancy, Diploma, October 2026
Cornerstone Training Institute, October 2026
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Call Center Development
Data Visualization
Call Center Administration
Contact Center Management
Contact Center Operations
Microsoft Office
Identifying Trends
Communication
Analytics
Analytical Skills
Customer Relationship Management (CRM)
Real-time Data Acquisition
Reporting
Data Analysis
Data Entry
KPI Dashboards
Microsoft Excel
Excel Dashboards
Microsoft Power BI
Forecasting
Supervision
Music
Fine Art
Customer Service
Customer Satisfaction
Team Management
Team Leadership
Call Centers
Technical Support
Troubleshooting
Operations Management
Windows
Contact Centers
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What is Festus Kitonga email address?
Email Festus Kitonga at [email protected] and [email protected]. This email is the most updated Festus Kitonga's email found in 2026.
What is Festus Kitonga phone number?
Festus Kitonga phone number is 0723521176.
How to contact Festus Kitonga?
To contact Festus Kitonga send an email to [email protected] or [email protected]. If you want to call Festus Kitonga try calling on 0723521176. (updated on April 19, 2024)
What company does Festus Kitonga work for?
Festus Kitonga works for CCI Kenya
What is Festus Kitonga's role at CCI Kenya?
Festus Kitonga is Workforce MIS Analyst
What industry does Festus Kitonga work in?
Festus Kitonga works in the Telecommunications industry.
Festus Kitonga Email Addresses
Festus Kitonga Phone Numbers
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