Felisha Ross

Customer Service Manager at CENTER FOR ALLERGY AND ASTHMA OF WEST GEORGIA PC | Atlanta, Georgia, United States

About Felisha Ross

Felisha Ross serves as the Customer Service Manager at the Center for Allergy and Asthma of West Georgia PC, where she leverages over 20 years of extensive experience in both medical and business environments to enhance patient interactions and operational efficiency. In her current role, Felisha has successfully achieved a remarkable 95% "excellent" rating on customer satisfaction surveys, a testament to her commitment to delivering exceptional patient care. Her expertise in medical coding, HIPAA compliance, and insurance verification enables her to navigate complex healthcare systems, ensuring that patients receive accurate information and timely support.

Felisha has spearheaded key projects aimed at improving customer service operations, including the implementation of efficient systems that streamline patient interactions and reduce wait times. By establishing strong customer relationships through regular check-ins and prompt issue resolution, she has driven an impressive 8% growth in repeat business, underscoring her ability to foster loyalty and trust among patients. Additionally, her leadership skills shine through in her role as a mentor, having successfully trained three new customer service representatives, which has contributed to a seamless onboarding process and enhanced team performance.

Her proficiency in customer relationship management (CRM) and communication is pivotal in maintaining financial integrity while ensuring that patient needs are prioritized. Felisha’s dedication to continuous improvement and her ability to multitask effectively make her an invaluable asset to the Center for Allergy and Asthma of West Georgia PC, where she is committed to enhancing the overall patient experience and driving organizational success.

Felisha Ross Work