Felipe Ruban

Felipe Ruban is a seasoned BPO Manager and Team Leader at IBM, where he leverages his extensive background in Business Administration and finance to drive impactful projects within the realm of Business Process Outsourcing. With a robust understanding of the entire project lifecycle, Felipe excels in coordinating BPO initiatives that align with strategic business objectives. His role involves overseeing a dedicated team of ten professionals, ensuring that project deliverables meet the evolving needs of the organization.

At IBM, Felipe has successfully implemented Agile methodologies, enhancing operational efficiency and fostering a culture of continuous improvement. His expertise in Agile not only streamlines project execution but also promotes adaptive planning, allowing his team to respond swiftly to changing business requirements. Felipe's proficiency in crafting detailed project plans, including strategic timelines and resource allocation, has been instrumental in achieving project milestones on schedule.

Felipe’s ability to communicate effectively with stakeholders is a cornerstone of his leadership style. He actively engages with cross-functional teams to ensure that all parties are aligned and informed throughout the project lifecycle. His skills in financial analysis, treasury management, and cash flow optimization further bolster his capability to deliver projects that are not only timely but also financially viable.

In addition to his project management acumen, Felipe is adept at generating insightful reports and analyses that inform decision-making processes. His strong negotiation skills and customer service orientation enable him to build lasting relationships with clients and partners, ensuring that their needs are met with precision. As he continues to lead innovative BPO projects at IBM, Felipe Ruban remains committed to driving excellence and delivering value in every initiative he undertakes.