Fatek Chamma, Vice President, Customer Experience Strategy at Etisalat UAE

Fatek Chamma

Vice President, Customer Experience Strategy at Etisalat UAE | Australia

Profile last verified July 2026
Computer Software Verified Profile Australia
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***@gmail.com

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Fatek Chamma holds the title of Vice President, Customer Experience Strategy at Etisalat UAE, directing customer engagement and operational frameworks across the technology, real estate, and telecommunications sectors. Based in Australia, his work concentrates on integrating computer software solutions with structured customer experience methodologies. He leverages this cross-industry background to optimize service delivery and align digital platforms with broader business objectives.

BEST APPROACH TO REACH Fatek Chamma

Send a concise, value-driven message to their personal email addressing strategic customer experience initiatives at Etisalat UAE, then request a brief discovery call to discuss alignment with your offerings.

Fatek Chamma Socials
Fatek Chamma Work Experience

Vice President, Customer Experience Strategy at Etisalat UAE in November 2022 - December 2024

President at UNSW FC in May 2021 - December 2023

Chief Experience Officer at PROPIC Pty Ltd in January 2019 - August 2022

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Group Head, Customer Experience at Domain Group in April 2015 - December 2018

Head of customer contact management at Globe Telecom in May 2013 - May 2015

Act. GM - Customer Experience Transformation at Telstra in September 2011 - April 2013

Contact Centre Manager at Resolve FM in February 2008 - August 2011

State Manager NSW at Virgin Mobile in January 2004 - December 2006

Sales and Retentions Operational Team Leader at SIMplus Mobile in August 2002 - December 2004

Senior Team Leader at Optus Communications in January 2001 - December 2002

Fatek Chamma Skills
Customer Success Software as a Service (SaaS) B2C Customer Journeys Net Promoter Score New Market Expansion Strategy Implementation Inspiring Leadership Coaching Solution-oriented Sales Planning New Product Ideas Client Requirements Quality Measures Negotiation Key Performance Indicators Complaint Management Building Organizational Capability Technology Implementation Sales Strategy Project Initiation Operational Oversight New Business Opportunities Multi-site Key Client Relationships Metrics Driven Key Metrics Executive Team Business Insights Optimising Operational Excellence Customer Satisfaction Regulatory Requirements Digital Strategy Customer Interaction Long-term Vision IT Escalation Executive Relationships Communication Strategic Partnerships Product Marketing Product Launch Program Management Project Planning Software Project Management Voice of the Customer Voice of the Customer Analysis Customer Journey Mapping Journey Management Presentations Mobile Applications Customer-Focused Selling Contact Center Operations Employee Engagement Team Management Customer Experience Change Management Vendor Management Contact Centers Customer Retention Outsourcing Management Business Development Strategy Call Centers Stakeholder Management Leadership Business Process Improvement Operations Management Telecommunications Service Delivery Performance Management Relationship Management Account Management Business Analysis CRM Team Leadership Strategic Planning Sales Contract Management Process Improvement Customer Service Workforce Management Project Management PnL Management Mobile Devices Business Strategy Sales Management Artificial Intelligence (AI) Software Executive Leadership Customer Experience Management Customer Experience Design Customer Experience Analysis Customer Experience Consulting CRM Databases Salesforce.com
About Fatek Chamma’s Current Company
Fatek Chamma’s Colleagues
Ali Mansoori

Ali Mansoori

United Arab Emirates

Group Chief People Officer, e&

Responsible for managing the HR functions for the EUAE business in e&. Strategize, lead, plan and direct the HR function ensuring effective development and implementation of strategies, processes, policies, procedures and services in order to support the achievement of EUAE st...

Eman Yousry

Eman Yousry

New Cairo, Cairo, Egypt

People and Culture Manager - Strategic Partner / Headhunter / People Oriented / HR Expert

Freelance Human Resources at Etisalat UAE
(Jul 2025 – Present)

Muhammad Tariq

Muhammad Tariq

Dubai, United Arab Emirates

DevOps | APIC | Data Power | APIGEE | AI | TIBCO BW6 | TIBCO 5.14 | Mule soft | Java | Middleware Senior Solution Architect

Senior Solutions Architect at Etisalat UAE
(Dec 2023 – Present)

Muhammad Yasin

Muhammad Yasin

Dubai, United Arab Emirates

Program Manager | Program Management | Agile Management | Design Thinking | Telco to Techco Digital Transformation | PMO | Six Sigma Specialist | PMP | CISSP | ITIL | ISO Lead Auditor

Responsibilities:
- Develop business plans and perform feasibility analysis
- Program management and stakeholders engagement
- End to end Digital Transformation experience
- Drive program implementation with internal and external stakeholders; proactively communicate with seni...

Ahmed Khedr

Ahmed Khedr

Dubai, United Arab Emirates

Vice President, Retail | Digital Transformation. Winner of HH MRM Customer Excellence Award| SHL Certified| Towers Watson Certified| Keynote Speaker

Board Member at Alhassan Foundation for Differently Abled Inclusion
(Jun 2014 – Present)

Yasmin Ehab

Yasmin Ehab

Cairo, Egypt

Senior UAT Engineer | Project Coordinator & Software Quality Control | MBA | ISTQB CTFL

Senior UAT Engineer at Etisalat UAE
(Sep 2022 – Present)

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Frequently asked questions about Fatek Chamma

What is Fatek Chamma email address?

Email Fatek Chamma at [email protected]. This email is the most updated Fatek Chamma's email found in 2026.

How to contact Fatek Chamma?

To contact Fatek Chamma send an email to [email protected]. (updated on July 2026)

What company does Fatek Chamma work for?

Fatek Chamma works for Etisalat UAE.

What is Fatek Chamma's role at Etisalat UAE?

Fatek Chamma is Vice President, Customer Experience Strategy

What industry does Fatek Chamma work in?

Fatek Chamma works in the Computer Software industry.

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