Fadoua Mrini

Q: What is Fadoua Mrini email address?

Email Fadoua Mrini at fadoua.mrini@hotmail.fr. This email is the most updated Fadoua Mrini's email found in 2026.

Q: How to contact Fadoua Mrini?

To contact Fadoua Mrini send an email to fadoua.mrini@hotmail.fr. (updated on March 25, 2025)

Salesforce Business Analyst at ALTEN | Marseille, Provence-Alpes-Côte d'Azur, France

About Fadoua Mrini

Fadoua Mrini is a seasoned Salesforce Business Analyst at ALTEN, bringing over six years of specialized experience in Salesforce platform management and deployment. Her current role involves leading complex CRM projects that enhance client engagement and operational efficiency. Fadoua’s expertise spans across Sales, Service, and Experience Clouds, enabling her to deliver tailored solutions that align with strategic business objectives. She has successfully implemented critical features such as Computer Telephony Integration (CTI) and Net Promoter Score (NPS) systems, which have significantly improved customer interaction channels and feedback mechanisms.

One of her notable achievements includes deploying Salesforce across 30 retail stores, streamlining sales processes, and providing a unified customer view that supports data-driven decision-making. In her capacity as both an administrator and a Business Analyst, Fadoua collaborates closely with cross-functional teams to customize and optimize the Salesforce platform, ensuring it meets the unique needs of each project. Her expertise in gathering and translating business requirements into functional specifications, coupled with her proficiency in solution design and functional testing, ensures seamless implementation and user adoption.

Fadoua’s role at ALTEN also involves providing strategic advice on CRM integration and supporting digital transformation initiatives within the organization. Her skills in conducting user training, supporting change management, and delivering ongoing functional support make her a valuable asset in driving continuous improvement. With a strong foundation in project management, client consultation, and technical configuration, Fadoua continues to contribute to innovative CRM solutions that enhance customer satisfaction and operational excellence in the aerospace and manufacturing sectors, exemplified through her work on Airbus Helicopters projects.

Fadoua Mrini Work