Evena Lim
Hotel Operations Manager at MGH Hospitality Pte Ltd | Singapore
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Evena Lim currently serves as the Hotel Operations Manager at MGH Hospitality Pte Ltd, where she plays a pivotal role in driving operational excellence across the organization’s portfolio of hotels. With over 20 years of extensive experience in customer service and engagement, Evena brings a wealth of expertise in delivering Forbes and LRA standards, ensuring that every guest experience aligns with the highest industry benchmarks. Her leadership encompasses overseeing key departments such as Front Office, Concierge, Housekeeping, and Conference & Events Management, where she consistently fosters a culture of service excellence, empathy, and teamwork.
In her current role, Evena is responsible for upholding the company's policies and philosophies, ensuring the financial health of each property through meticulous revenue analysis and cost management. She actively conducts regular site visits to monitor service standards, identify areas for improvement, and implement best practices that enhance guest satisfaction and operational efficiency. Her strong interpersonal skills and employee relations expertise enable her to lead and motivate her team effectively, promoting a positive work environment that encourages continuous learning and development.
Moreover, Evena’s involvement in pre-opening projects and her proficiency in reservations, reception duties, and revenue management have been instrumental in streamlining hotel operations and elevating guest experiences. Her strategic approach to hotel management, combined with her caring and empathetic leadership style, ensures that her team consistently meets and exceeds performance targets. As a seasoned professional in hotel operations, Evena Lim’s comprehensive skill set and dedication to excellence position her as a key driver of success within MGH Hospitality Pte Ltd.
Hotel Operations Manager at MGH Hospitality Pte Ltd in July 2024 to Present
Resident Manager at MGH Hospitality Pte Ltd in March 2023 to June 2024
Travel at Career Break in June 2022 to February 2023
Business Unit Manager- Hotel Front Operations at Melco Resorts & Entertainment in May 2015 to June 2022
VIP Services/ Butler Services Manager at Melco Resorts & Entertainment in April 2012 to April 2015
Assistant Butler Services Manager at Melco Resorts & Entertainment in July 2009 to April 2012
Conference Services Manager at The Venetian-Macao-Resort-Hotel in January 2008 to January 2009
Assistant Manager (Front Office Groups) at The Ritz-Carlton Millenia Singapore in January 2007 to January 2008
Conference Services Floor Manager at The Ritz-Carlton Millenia Singapore in January 2006 to January 2007
Conference Services Coordinator at The Ritz-Carlton Millenia Singapore in September 2005 to December 2005
Executive Club Concierge at The Ritz-Carlton Millenia Singapore in October 2004 to August 2005
Guest Services Coordinator (Groups) at The Ritz-Carlton Millenia Singapore in January 2004 to September 2004
Guest Services Agent at The Ritz-Carlton Millenia Singapore in March 2003 to December 2003
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Front Office Operations
Property Management
Oral Communication
Microsoft Office
Office Administration
Multitasking
Training
Confidentiality
Guest Satisfaction
Duty Management
Interpersonal Communication
Hospitality
Employee Benefits
Luxury
Interpersonal Skills
Service Standards
Problem Solving
Employee Relations
Communication
Coaching
WSE
Upselling
Rooming Lists
Reservations
Receptionist Duties
Operating Expenses
Human Capital Management
Opera Reservation System
Teamwork
Expenses
Hotels
Front Office
Hotel Management
Customer Service
Resorts
Hospitality Management
Customer Satisfaction
Pre-opening
Event Management
Rooms Division
Tourism
Management
Opera
Revenue Analysis
Food & Beverage
MICROS
Leadership
Analytical Skills
Customer Experience
Project Management
Finance
Event Planning
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What is Evena Lim email address?
Email Evena Lim at [email protected]. This email is the most updated Evena Lim's email found in 2026.
How to contact Evena Lim?
To contact Evena Lim send an email to [email protected]. (updated on March 10, 2025)
What company does Evena Lim work for?
Evena Lim works for MGH Hospitality Pte Ltd
What is Evena Lim's role at MGH Hospitality Pte Ltd?
Evena Lim is Hotel Operations Manager
What is Evena Lim's Phone Number?
Evena Lim's phone +44 ** **** *179
What industry does Evena Lim work in?
Evena Lim works in the Hospitality industry.
Evena Lim Email Addresses
Evena Lim Phone Numbers
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