Erwin Blando
Head of PH - Center Operations (Program/Operations/Business Development) at 51Talk | Las Piñas, National Capital Region, Philippines
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Erwin Blando currently serves as the Head of Philippines Center Operations at 51Talk, where he oversees a dynamic team of over 1,900 professionals dedicated to delivering exceptional online language learning experiences. In this strategic leadership role, Erwin leverages his extensive expertise in program management, stakeholder engagement, and operations to drive continuous improvement and operational excellence across the organization. His deep understanding of instructional design and program leadership has been instrumental in developing scalable, innovative learning solutions that meet the evolving needs of students and educators alike.
Throughout his tenure, Erwin has spearheaded key projects focused on optimizing service delivery, enhancing customer satisfaction, and increasing operational efficiency. His implementation of best practices—rooted in Six Sigma methodologies and Agile principles—has resulted in measurable improvements in performance metrics, retention rates, and overall program quality. By fostering a culture of continuous improvement and data-driven decision-making, he ensures that the center remains compliant with industry standards while maintaining high levels of service excellence.
Erwin’s expertise extends to outsourcing management and stakeholder relations, where he effectively collaborates with cross-functional teams and external partners to align strategic goals with operational capabilities. His analytical skills and focus on customer-centric solutions have consistently contributed to exceeding performance targets and strengthening the organization’s competitive edge. Recognized for his strategic vision and innovative thinking, Erwin Blando continues to empower his team and drive impactful results that support 51Talk’s mission to democratize quality education through technology-enabled learning.
Head of PH - Center Operations (Program/Operations/Business Development) at 51Talk in October 2023 to Present
Customer Service Associate Manager (AVP) at Wells Fargo in March 2022 to October 2023
Assistant Manager Customer Care at Legato Health Technologies - Philippines in April 2021 to March 2022
Customer Service Team Manager at HGS - Hinduja Global Solutions in March 2019 to April 2021
Onboarding/SME/Escalations Specialist at HGS - Hinduja Global Solutions in November 2015 to June 2018
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Colegio de Sta Monica, Bachelor of Science - BS, October 2026
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Project Delivery
Six Sigma Green Belt
Focal Point
Driving Results
Capacity Planning
Team Leadership
Performance Reviews
Operational Strategy
Cost-Benefit Analysis
Computer Literacy
Client Relations
Team Management
P&L Management
Performance Management
Service-Level Agreements (SLA)
Service Levels
Process Management
Metric Management
Business Reviews
Business Process
Process Orientation
Presentations
Collaborative Style
Business Requirements
Performance Motivation
English
VBA Excel
Problem Solving
Forecasting
Analytical Skills
Management
Customer Satisfaction
Customer Relationship Management (CRM)
Coaching
Workforce Management
Vendor Management
Vendor Contracts
Outsourcing Management
Outsourcing
Contract Management
Business Development
Stakeholder Management
Account Management
Organizational Development
Business Process Improvement
Financial Planning
Strategic Planning
Vendor Negotiation
Contact Center Operations
Service Center Operations
Customer Service
Operations Management
Retail
Customer Service Management
Agile Methodologies
Change Management
Project Management
Influencer
Data Analytics
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Discover more about 51TalkWhat is Erwin Blando email address?
Email Erwin Blando at [email protected]. This email is the most updated Erwin Blando's email found in 2026.
How to contact Erwin Blando?
To contact Erwin Blando send an email to [email protected]. (updated on March 10, 2025)
What company does Erwin Blando work for?
Erwin Blando works for 51Talk
What is Erwin Blando's role at 51Talk?
Erwin Blando is Head of PH - Center Operations (Program/Operations/Business Development)
What is Erwin Blando's Phone Number?
Erwin Blando's phone (**) *** *** 376
What industry does Erwin Blando work in?
Erwin Blando works in the E-learning industry.
Erwin Blando Email Addresses
Erwin Blando Phone Numbers
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