Erwan Keraval
IT transformation Project Manager at K2 Partnering Solutions | Greater Grenoble Metropolitan Area
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Erwan Keraval currently serves as an IT Transformation Project Manager at K2 Partnering Solutions, where he plays a pivotal role in driving complex IT initiatives that align with clients' strategic objectives. Leveraging over 15 years of expertise in IT Service Management (ITSM), Erwan specializes in orchestrating large-scale IT transformations, with a particular focus on seamless service separation and organizational restructuring. His recent key project involved managing the intricate process of ITSM separation during a major corporate split, ensuring minimal disruption to ongoing services while optimizing operational efficiency.
At K2, Erwan applies his comprehensive knowledge of ITIL frameworks, ServiceNow platform implementation (CSA and ITSM modules), and project management methodologies (PMP) to deliver tailored solutions that enhance service delivery, improve SLA adherence, and foster continuous service improvement. His proficiency in request management, problem management, and problem-solving enables him to address complex challenges proactively, ensuring customer satisfaction remains a top priority. Erwan’s expertise extends to IT outsourcing strategies, enabling organizations to optimize their IT infrastructure and reduce costs without compromising service quality.
His strong leadership and stakeholder management skills facilitate effective communication across technical and non-technical teams, ensuring project milestones are met on time and within scope. By integrating industry best practices with innovative approaches, Erwan helps clients navigate digital transformation journeys, optimize IT operations, and achieve sustainable growth. His dual competence in ITSM and management, combined with certifications in ITIL, ServiceNow, and PMP, positions him as a trusted advisor in the IT transformation landscape, capable of delivering impactful results in complex and dynamic environments.
IT transformation Project Manager at K2 Partnering Solutions in April 2024 to Present
Consultant ServiceNow ITSM at Devoteam N Platform in January 2024 to April 2024
Personal goal pursuit at Career Break in November 2023 to December 2023
Business Analyst ITSM and ServiceNow administrator (Requests/Demandes, Catalog, Notifications, RGPD) at AG2R LA MONDIALE in November 2020 to October 2023
Account Service Manager (ITSM lead) at DXC Technology in October 2019 to October 2020
ITSM Project Manager at DXC Technology in February 2017 to October 2019
EAI Change Mgmt lead (ITIL) for Nokia at Hewlett Packard Enterprise in September 2013 to January 2017
ITSM Incident Management process owner at HP in February 2010 to August 2013
ITSM Incident Process Owner for HP at HP in November 2008 to February 2010
IT Service Delivery for IT HR and Payroll at HP in January 2005 to October 2008
IT support for HR applications at HP in August 1999 to December 2004
Technicien supérieur informatique (analyste programmeur) at Schneider Electric in November 1997 to July 1999
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IAE FRANCE - Écoles Universitaires de Management, Master of Business Administration (MBA), July 2026
Conservatoire National des Arts et Métiers, master, July 1997 to July 1999
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Dashboards
Interpersonal Skills
ITIL Process
Teamwork
Microsoft Office
ServiceNow Administration
Microsoft Excel
Written Communication
Independence
Establishing Priorities
Coordinating Skills
Catalogs
Request Management
Jira
Resolving Issues
Problem Solving
Customer Satisfaction
Analytical Skills
ServiceNow
Service Delivery Management
Communication
Incident Management
IT Service Management
ITIL
Sla
IT Operations
Service Improvement
ITIL v3 Foundations Certified
IT Service Delivery
Project Management
Service-Level Agreements (SLA)
Change Management
IT Transformation
Team Leadership
Process Management
Software Project Management
IT Outsourcing
Problem Management
Business Process Improvement
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Discover more about K2 Partnering SolutionsWhat is Erwan Keraval email address?
Email Erwan Keraval at [email protected] and [email protected]. This email is the most updated Erwan Keraval's email found in 2026.
What is Erwan Keraval phone number?
Erwan Keraval phone number is +33752031466.
How to contact Erwan Keraval?
To contact Erwan Keraval send an email to [email protected] or [email protected]. If you want to call Erwan Keraval try calling on +33752031466. (updated on February 24, 2025)
What company does Erwan Keraval work for?
Erwan Keraval works for K2 Partnering Solutions
What is Erwan Keraval's role at K2 Partnering Solutions?
Erwan Keraval is IT transformation Project Manager
What industry does Erwan Keraval work in?
Erwan Keraval works in the Information Technology & Services industry.
Erwan Keraval Email Addresses
Erwan Keraval Phone Numbers
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